Founding CSM: Own & Expand Strategic Accounts

Recall; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Meals provided

Transportation stipend (Uber/Waymo)

Relocation assistance

Unlimited PTO

Computer/workspace stipend

Job summary

Recall.ai is seeking a Founding Customer Success Manager to own and grow our most strategic accounts. You’ll be the first dedicated post-sales professional, reporting directly to the VP of Sales, and based in San Francisco.

You’ll own 10–15 strategic accounts, drive deployment and expansion, and build processes like a churn early warning system while collaborating with AEs and product teams.

Qualifications

• 4–7 years in a technical, customer-facing role at a dev-tools or API company.
• Commercial ownership: renewal quota, expansion target, or NRR goal.
• Technical credibility with engineering buyers; comfortable with APIs, webhooks, and data pipelines.
• Experience driving adoption inside complex orgs from signing to deployment.
• Experience at Seed, Series A, or Series B startups.
• At least 2+ years at one company

Responsibilities

• Own a portfolio of 10–15 strategic accounts and drive deployment and expansion.
• Build a 90-day churn early warning system and manage signals and cadence.
• Turn top account usage into a repeatable playbook for others.
• Cross-sell features as part of the relationship, not a separate motion.
• Partner with AEs on handoffs and knowledge-transfer processes.
• Identify patterns across accounts to inform messaging and product strategy.

Skills

Customer facing

Account management

Technical credibility

Cross-functional collaboration

Seed/Series A/B experience

Tools

APIs

Webhooks

Data pipelines

Job description

Recall.ai is seeking a Founding Customer Success Manager to own and grow our most strategic accounts. You’ll be the first dedicated post-sales professional, reporting directly to the VP of Sales, and based in San Francisco.

You’ll own 10–15 strategic accounts, drive deployment and expansion, and build processes like a churn early warning system while collaborating with AEs and product teams.