Account Manager

Magnitude Consulting; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Magnitude Consulting is seeking a Founding Account Manager in New York City. You will own a portfolio of 200+ customers and drive retention, renewals, and expansion from the ground up, working directly with the founders. This is a foundational AM hire with significant scope to shape post-sale strategy.

You’ll lead retention efforts, upsell opportunities, and build the AM playbook while managing a growing book of recurring revenue. NYC office, unrestricted US work authorization required.

Qualifications

• 2–6 years of Account Management experience.
• At least 2 years working within a software/SaaS company.
• Experience owning a portfolio/book of existing customers.
• Direct responsibility for renewals and retention.
• Proven experience driving upsells, cross-sells and account expansion.
• Experience managing SMB, Mid-Market and/or Enterprise customers.

Responsibilities

• Own a portfolio of existing customers across SMB, Mid-Market and/or Enterprise.
• Take direct ownership of retention and renewals.
• Identify and close upsell, cross-sell and expansion opportunities.
• Run regular customer check-ins and QBRs for larger accounts.
• Drive product adoption and ensure customers are getting value from new features.
• Proactively identify churn risks and opportunities for account growth.
• Build processes, dashboards and automations to improve visibility across the customer base.
• Gather recurring customer feedback and work closely with Product on feature requests and roadmap priorities.
• Help build the Account Management and post-sale function from the ground up.

Skills

Account management

Upsell

Cross-sell

Relationship management

Stakeholder management

Tools

CRM software

Job description

Salary: $104K–$144K base | $130K–$180K OTE, depending on experience

Experience: 2–6 years Account Management experience

We’re partnering with a fast-growing software company in NYC to hire their Founding Account Manager.

This is the first dedicated Account Management hire within the business, taking ownership of an existing customer base of 200+ customers and leading retention, renewals, expansion and account growth.

You’ll work directly with the founders and have the opportunity to build the Account Management playbook from the ground up, while owning a significant book of recurring revenue.

What you’ll be doing

• Own a portfolio of existing customers across SMB, Mid-Market and/or Enterprise
• Take direct ownership of retention and renewals
• Identify and close upsell, cross-sell and expansion opportunities
• Run regular customer check-ins and QBRs for larger accounts
• Drive product adoption and ensure customers are getting value from new features
• Proactively identify churn risks and opportunities for account growth
• Build processes, dashboards and automations to improve visibility across the customer base
• Gather recurring customer feedback and work closely with Product on feature requests and roadmap priorities
• Help build the Account Management and post-sale function from the ground up

What we’re looking for

• 2–6 years of Account Management experience
• At least 2 years working within a software/SaaS company
• Experience owning a portfolio/book of existing customers
• Direct responsibility for renewals and retention
• Proven experience driving upsells, cross-sells and account expansion
• Experience managing SMB, Mid-Market and/or Enterprise customers
• Commercial mindset and comfortable owning revenue targets
• Comfortable operating in a fast-paced environment where processes are still being built
• Strong customer-facing and stakeholder management skills
• Startup experience is a bonus, but not essential

This isn't an established AM role where you're stepping into an existing process. You'll be the Founding Account Manager, working directly with the leadership team and helping define how the company manages, retains and grows its customer base.

The business already has 200+ existing customers, giving you an established portfolio to work with from day one, while still offering the ownership and impact of an early-stage hire.

There is also significant scope to help build out the wider post-sale function as the company continues to scale.

Compensation

OTE: $130K–$180K

Location

New York City – 5 days per week in the office.

Candidates must already have unrestricted US work authorization. Visa sponsorship is not available.

Interview Process

Stage 1: Initial conversation with Co-Founder

Stage 2: 1-hour Case Study

• Stage 3: Onsite interviews & Team Dinner – approximately 4 hours