Founding Deployment Strategist

present of AI; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Job summary

Lanesurf in San Francisco seeks a role owner for freight logistics customers after they sign, getting them live on AI booking agents quickly and expanding usage from one lane to their full footprint. The ideal candidate brings hands-on onboarding and account growth experience in logistics or freight brokerage, comfort with AI agent behavior, and the drive to build customer processes from scratch.

You will help customers trust and adopt automation, identify where the agents fall short, and

Qualifications

• Hands-on onboarding and account growth experience in logistics or freight brokerage.
• Comfort with AI agent behavior and technology-enabled workflows.
• Ability to build customer processes from scratch and scale usage.

Responsibilities

• Own freight logistics customers after sign-on and drive live deployment of AI booking agents.
• Grow usage from one lane to full freight footprint across customers.
• Identify gaps, debug with customers, and turn signed deals into daily volume.

Skills

Customer onboarding

Account management

Logistics/freight brokerage

AI agent behavior

Process development

Tools

CRM software

Customer support tooling

Job description

The role is about owning freight logistics customers after they sign, getting them live on AI booking agents quickly and growing usage from one lane to their full freight footprint. A strong candidate brings hands on customer onboarding and account growth in logistics or freight brokerage, comfort with the technical side of AI agent behavior, and the drive to build customer processes from nothing.

How it fits the AI era

AI agents now handle the calls, emails and rate talks that once filled a broker's day, so the human job shifts to making sure customers trust and adopt that automation. The work stays human in reading a customer's operation, spotting where the agents fall short and turning a signed deal into real daily volume.

How it builds AI experience

This role builds practical AI deployment experience inside freight, learning how autonomous agents negotiate with carriers and how to debug their behavior live with a customer. A candidate can prepare by getting fluent in how AI voice and email agents work and by understanding freight booking workflows well enough to explain agent outcomes to logistics teams.

Worth showing

• Customer onboarding ownership
• Account growth and renewals
• Technical debugging with customers
• Building processes from scratch

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Lanesurf

Autonomous AI carrier sales agents that call, email, and negotiate with trucking carriers to book freight loads in minutes, per the company.