Founding Customer Success

Lanesurf; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision insurance

DoorDash vouchers

Job summary

Lanesurf is scaling its AI-driven logistics platform in the US. You will own post-sale customer success, turning new logos into reference accounts and driving daily usage to tens of thousands of loads.

Join a high-growth team backed by top investors, helping major shippers and logistics partners achieve rapid onboarding and sustained value with enterprise AI solutions.

Qualifications

• Onboard new logistics customers from signed contract to value realization.
• Drive daily usage metrics across accounts to grow load volume.
• Own renewals and expansion to widen customers' freight footprint.

Responsibilities

• Own onboarding for every new logistics customer — from contract to loads booked by AI.
• Drive daily active usage: loads per customer, per week.
• Own renewals and expansion — scale accounts to full freight footprint.
• Be the voice of the customer and relay feedback to product/engineering.
• Build the CS playbook: onboarding, health scoring, QBRs, escalation.

Skills

Customer onboarding

Account management

Renewals & expansion

Cross-functional communication

Technical debugging

Tools

CRM systems

Job description

• $120K–$160K base + variable tied to retention & expansion
• Meaningful equity
• Medical, dental, and vision insurance
• Free DoorDash vouchers for everyday meals

Over a million loads move via trucks in the US every day and even in 2026 they are still booked through endless negotiations over calls and emails.

Lanesurf solves this in minutes with an army of AI agents that find nearby empty trucks, call/email them in parallel, negotiate rates, and find the best-priced truck available.

Live demo of our AI speaking to 96 trucks in real time and booking a shipment in 10 minutes – https://www.linkedin.com/feed/update/urn:li:activity:7394069447327555584

Why Now

Live and ramping up with some of the largest logistics companies in the US that move freight for shippers like Nestlé, PepsiCo, Celsius, and Monster Energy. Inbound from Top 10 logistics providers in US and Europe.

Hit $Xmn ARR in six months. We know what's working.

Now we need to scale to 10,000 loads a day / $10mn ARR. To get there we need someone to own the customer post-sale — turning every new logo into a reference account and driving daily usage into the tens of thousands of loads.

World-Class Team

Our team has folks from Echo, Ryder, Transfix + has built and deployed enterprise AI systems for Fortune 500s at Booz & Co. and contributed to ML research with institutions like Caltech, Rice, Waterloo, and Monash.

Investors

Backed by General Catalyst, Y Combinator, and angels like Jawed Karim (founder of YouTube).

What we'll work on

• Own onboarding for every new logistics customer — get them from signed contract to loads booked by our AI in days, not months
• Drive daily active usage: number of loads run through Lanesurf per customer, per week
• Own renewals and expansion — grow accounts from a single lane or brokerage to their full freight footprint
• Be the voice of the customer inside Lanesurf. Feed real usage patterns, edge cases, and objections back to product and engineering every day
• Build the CS playbook from scratch — onboarding, health scoring, QBRs, escalation — so the next 10 hires can run it

You can be a great fit, if:

• You get energized by being in a customer's office watching them use your product, not by dashboards
• You move fast and don't overthink
• You're comfortable being technical enough to debug an AI agent's behavior with a customer on the line
• You're taking ownership of outcomes end-to-end — if a customer isn't getting value, that's your problem to solve
• You want to be at a company that's early enough that your work actually matters

About the interview

• 30 mins with Founders
• 30 mins Work Assignment
• Offer

About Lanesurf

We are building AI agents that enable autonomous logistics (think moving a truck from Chicago to Texas, fully coordinated by AI, that automates how goods are priced, negotiated, and booked)

Watch one of our demos here – AI that spoke to 96 carriers and booked a load in 10 minutes:

https://www.linkedin.com/feed/update/urn:li:activity:7394069447327555584

Proven Traction: Our AI platform is in production, executing thousands of live negotiations and load bookings daily for logistics companies that collectively manage over $10 billion in annual freight.

We're backed by General Catalyst, Jawed Karim (Co-Founder, YouTube), Y Combinator and are scaling fast across the U.S. logistics network.