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Present of AI in San Francisco is hiring an entry-level contract specialist to deploy Lance in hotels, coordinating with property leaders and on-site teams.
This hands-on, travel-heavy role has you set up Lance at each property, train staff (often 100+ people), and adjust plans when things go wrong, while staying calm and building trust in the technology.
Hospitality or customer success background helps; recent hospitality grads are welcome.
Customer & Solutions · San Francisco, CA, US · Contract · Entry level
This is a hands-on, travel-heavy contract role where the person sets up and launches Lance at individual hotels, then helps each property get real value from it. A strong candidate is organized, calm when plans shift on site, and comfortable teaching large groups, sometimes over a hundred staff at one hotel. Hospitality, customer success or operations background helps, and recent hospitality grads are welcome.
AI agents are taking on front desk, reservation and back-of-house tasks, so the work here is helping real hotel teams trust and use those tools day to day. The technology can handle routine tasks, but building relationships with hotel leaders, training nervous staff and adjusting plans when something goes wrong on site stay human. Feedback gathered in the field also helps shape how the product improves.
The role offers close, repeated exposure to AI voice and computer use agents running in real hotels across several major brands. Someone in it learns how staff react to AI, where it works smoothly and where it needs adjusting. To build this experience beforehand, try a few AI tools in a hospitality or customer service setting and practice explaining them to people who are unsure about them.
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
Collaborative AI voice and computer use agents automating front desk, reservations, and hotel operations, per the company.