Founding CX Solutions Account Executive

present of AI; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

Outset is hiring the first sales hire for its new customer experience product in San Francisco. You will own deals from initial conversation through pilot to signed contract, often acting as both seller and technical expert.

A strong candidate has enterprise software sales experience and pre-sales skills, and can discuss Medallia or Qualtrics and API data connections. You will explain and demo AI-moderated research to CX teams, set up MCP links to other systems, and build the sales process from

Qualifications

• Experience enterprise software sales and pre-sales.
• Ability to discuss Medallia or Qualtrics deployments.
• Comfort with setting up data connections (APIs) and MCP.

Responsibilities

• Own deals from first conversation to pilot to signed contract.
• Occasionally act as both seller and technical expert.
• Build the sales process for a new product from scratch.
• Translate customer feedback into product input and roadmap.

Skills

Enterprise sales

Pre-sales

Negotiation

Demoing AI capabilities

API integration

CRM usage

Customer discovery

Tools

Medallia

Qualtrics

APIs

MCP

Job description

Sales · San Francisco · Remote · FullTime · Senior level

This is the first sales hire for a new customer experience product, so the person owns deals from first conversation through pilot to signed contract, and often plays both seller and technical expert. A strong candidate has years of enterprise software sales and pre-sales work, knows tools like Medallia or Qualtrics, and can set up data connections such as APIs and MCP. They also need to turn customer feedback into product input and build the sales process from scratch.

How it fits the AI era

The product itself is AI, so the job involves explaining and demoing AI-moderated research to experienced CX teams and showing how it plugs into their existing systems. Knowledge of MCP, which links AI tools to other software, is part of the day to day. What stays human is building trust with buyers, judging what a pilot needs to prove, negotiating, and shaping a believable product vision with the product team.

How it builds AI experience

Someone in this role would get close, hands-on exposure to how AI interview and summarising tools are sold, piloted and connected to company data. Since the product reads and writes to CX platforms, CRMs and data warehouses, the work builds practical skill in AI integrations. To prepare, try MCP on a small project, learn how AI-moderated research differs from surveys, and study how feedback tools like Medallia and Qualtrics are set up.

Worth showing

• Enterprise CX software sales wins
• Demo and pilot to close
• API and MCP integration work
• Medallia or Qualtrics deployment knowledge
• Building sales playbooks from scratch

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Outset

An AI-moderated research platform that, the company says, runs and summarises hundreds of customer interviews at once, by voice, video or text.