Founding Customer Success Engineer (Pre-Sales & Onboarding)

present of AI; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Present of AI in New York City is hiring the first Customer Success Engineer to join a fast-growing team. The role blends support desk, technical troubleshooting, and pre-sales assistance, focusing on login and Microsoft setup problems, quick replies, and handoffs to engineers.

You will onboard new customers with their IT teams, working with Okta or Entra ID and SharePoint, and communicating clearly for both customers and engineers.

Qualifications

• This role targets someone with a few years in technical support or solutions work.
• Know Okta or Entra ID and SharePoint well.
• Write clearly so both customers and engineers can act on it.

Responsibilities

• Provide support desk, basic troubleshooting, and pre-sales help.
• Onboard customers with their IT teams and perform onboarding tasks.
• Offer quick replies and handoffs to engineers with clear documentation.

Skills

Customer support

Problem solving

Clear written communication

Cross-functional collaboration

Tools

Okta

Entra ID

SharePoint

Microsoft 365 admin

Job description

Present of AI in New York City is hiring the first Customer Success Engineer to join a fast-growing team. The role blends support desk, technical troubleshooting, and pre-sales assistance, focusing on login and Microsoft setup problems, quick replies, and handoffs to engineers.

You will onboard new customers with their IT teams, working with Okta or Entra ID and SharePoint, and communicating clearly for both customers and engineers.