Founding Customer Success Engineer - NYC, AI-Driven GovTech

GovEagle; New York (NY); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k)

Generous PTO

Resumo da oferta

GovEagle, NYC-based AI platform for government contractors, seeks a Support Engineer to own the queue, debug root causes, and enable customers with configuration fixes and on-boarding. You’ll also assist pre‑sales with technical demos and security reviews, and help build a knowledge base for faster resolution.

Ideal candidates have 3+ years in B2B tech support, strong identity/Microsoft experience, and excellent written communication. NYC in-person presence four days a week is required.

Qualificações

• 3+ years in technical support, solutions engineering, or implementation at a B2B software company, including demos or technical evaluations with customers.
• Hands-on with identity and Microsoft: Okta or Entra ID, SSO (SAML and OIDC), and SharePoint and Microsoft 365 administration.
• Comfortable reading logs, writing SQL, and calling APIs; you can read code even if you don’t write it every day.
• You use AI tools to investigate and write faster, and you know where not to trust them.
• You write clearly enough that a customer and our engineers both act on the same message.
• You own follow-ups without being asked; team lead experience is a plus.
• U.S. citizen (required): this role works inside customer environments subject to export controls.
• Able to work in person in New York City four days a week.

Responsabilidades

• Own the support queue, fast: first reply within 10 minutes during business hours and own until fixed.
• Debug to the root cause: SSO, Okta logins, SharePoint, Office add-ins and file processing using logs and admin consoles.
• Resolve without engineering when you can: configuration, workarounds; otherwise reproduce and hand Linear ticket to an engineer.
• Run technical onboarding: set up SSO and SharePoint with customer IT for new accounts and pilots.
• Step into pre-sales: join sales on technical deep dives, demos, security reviews, and pilots.
• Build the knowledge base and close the loop: help articles, runbooks, security questionnaire kit, weekly engineering readout.

Conhecimentos

Technical support

Solutions engineering

SQL queries

API usage

Identity platforms (Okta/Entra ID)

SSO (SAML/OIDC)

SharePoint admin

Clear written communication

AI tooling for debugging

US citizen

Ferramentas

Okta

Entra ID

SharePoint

Microsoft 365

Office add-ins

SQL tooling

Descrição da oferta de emprego

GovEagle, NYC-based AI platform for government contractors, seeks a Support Engineer to own the queue, debug root causes, and enable customers with configuration fixes and on-boarding. You’ll also assist pre‑sales with technical demos and security reviews, and help build a knowledge base for faster resolution.

Ideal candidates have 3+ years in B2B tech support, strong identity/Microsoft experience, and excellent written communication. NYC in-person presence four days a week is required.