Customer Success Manager

Okta; Warsaw (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Okta Inc. is seeking a Customer Success Manager to manage a portfolio of smaller ARR customers with a programmatic approach to deliver business results. You will drive adoption, mitigate churn, and uncover growth opportunities while leveraging Okta's core products.

You will use data-driven processes to monitor account health, respond to adoption questions, and execute proactive engagement strategies across your portfolio. A customer-centric, proactive mindset is essential.

Qualifications

• 5+ years in a professional role with a related bachelor's degree.
• Experience in customer success management driving platform adoption.
• Customer-centric and proactive team player attitude.
• Growth mindset aligned with Okta core values.
• Ability to engage with consulting-style questioning.

Responsibilities

• Mitigate churn risks and identify expansion opportunities in the portfolio.
• Proactively manage accounts using data-driven insights and usage patterns.
• Guide adoption and articulate Okta's value during deployments.
• Handle escalations and ensure customer satisfaction across the portfolio.
• Plan programmatic engagement across the full portfolio with strong time management.

Skills

Customer success

Data-driven

Problem solving

Time management

Growth mindset

Education

Bachelor's degree

Job description

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real‑world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role:

We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes. You have a passion for technology and strategic problem-solving. You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.

What you’ll be doing:

• You will use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns. You will be reactive to customer questions on adoption and business value, enabling champions to articulate Okta vs. the competition.
• You will demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results. You will diplomatically tackle escalations and provide comfort by listening to and understanding customer needs.
• You will demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio. This involves highly effective time management and proactive account health monitoring. You will adeptly identify, diagnose, and independently resolve a broad range of standard customer issues.
• You will consistently drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes. You will be proactive in identifying and acting on standard expansion opportunities by effectively demonstrating and articulating Okta's value proposition.

You would be ideal for this role if you have:

• Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
• Experience in customer success management, working with customers to drive adoption of a technical platform.
• A customer-centric and proactive team player attitude, focused on driving customer loyalty.
• A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
• Being able to utilize consulting-style questions to engage and discover information.
• The ability to operate in a fast-paced environment and manage multiple customers and projects.
• A growth mindset, the ability to take on feedback, and alignment with Okta core values.

Technical Expectations:

• Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
• Flexibility to occasionally attend global meetings, training, and kick-offs.
• Travel up to 15%.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.