Founding Customer Success Engineer

present of AI; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Present of AI in New York City is hiring the first Customer Success Engineer to join a fast-growing team. The role blends support desk, technical troubleshooting, and pre-sales assistance, focusing on login and Microsoft setup problems, quick replies, and handoffs to engineers.

You will onboard new customers with their IT teams, working with Okta or Entra ID and SharePoint, and communicating clearly for both customers and engineers.

Qualifications

• This role targets someone with a few years in technical support or solutions work.
• Know Okta or Entra ID and SharePoint well.
• Write clearly so both customers and engineers can act on it.

Responsibilities

• Provide support desk, basic troubleshooting, and pre-sales help.
• Onboard customers with their IT teams and perform onboarding tasks.
• Offer quick replies and handoffs to engineers with clear documentation.

Skills

Customer support

Problem solving

Clear written communication

Cross-functional collaboration

Tools

Okta

Entra ID

SharePoint

Microsoft 365 admin

Job description

Customer & Solutions · New York City · FullTime · Mid level

This is the first customer success engineer at a fast-growing company, so the job is part support desk, part technical troubleshooter, and part pre‑sales helper. The work centers on login and Microsoft setup problems, quick replies, clear handoffs to engineers, and onboarding new customers with their IT teams. A strong candidate has a few years in technical support or solutions work, knows Okta or Entra ID and SharePoint well, and writes in a way both customers and engineers can act on.

How it fits the AI era

AI tools can speed up digging through logs, drafting replies, and building help articles, but the posting expects the person to know where those tools are unreliable. What stays human is judgment on tricky root causes, calm conversations with customer IT teams, and earning trust during security reviews. The role also sits next to an AI product, so understanding how it behaves helps in explaining it to customers.

How it builds AI experience

Someone in this seat would see up close how AI agents are used to draft proposals for government contractors, and what goes wrong when real customers rely on them. To build this experience beforehand, try using an AI assistant to summarize log output and draft support replies, then check every answer against the facts. Learning how proposal and compliance workflows operate would also help in supporting the product.

Worth showing

• SharePoint and Microsoft 365 admin
• Root cause debugging from logs
• Clear ticket and customer writing
• Careful, checked use of AI tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About GovEagle

An AI platform that helps government contractors find opportunities and draft compliant proposals from past bids and solicitation requirements.