Founding Customer Success Architect (Remote)

Aspiron Search; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity

Job summary

Aspiron Search is seeking a founding Customer Success Manager to scale post-sale relationships for 60+ accounts. This remote US-based role focuses on onboarding, health scoring, renewal and expansion motions, and close collaboration with Sales, Product, and Engineering to maximize customer value.

You will build the CS function from the ground up, driving executive engagement and a governance rhythm that prevents churn while enabling growth.

Qualifications

• CS experience at an early-stage or technical SaaS company.
• Comfort with renewals, retention or expansion revenue.
• Ability to build CS process and playbooks from scratch.
• Ability to translate technical value to enterprise outcomes.

Responsibilities

• Manage end-to-end post-sale relationships across 60+ accounts.
• Own onboarding and implementation built from scratch.
• Create a health-score and churn-risk framework.
• Lead renewal and expansion motions with Sales.
• Establish QBR cadence and executive engagement.
• Represent the voice of the customer to Product and Engineering.

Skills

CS experience

Renewals ownership

Retention management

Technical credibility

Executive engagement

Job description

Aspiron Search is seeking a founding Customer Success Manager to scale post-sale relationships for 60+ accounts. This remote US-based role focuses on onboarding, health scoring, renewal and expansion motions, and close collaboration with Sales, Product, and Engineering to maximize customer value.

You will build the CS function from the ground up, driving executive engagement and a governance rhythm that prevents churn while enabling growth.