Founding CSM for High-Impact Enterprise Accounts

Recall Labs; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health, dental, and vision covered

Meals provided (breakfast/lunch/dinner

Relocation assistance

Ubers/Waymos to office

Unlimited PTO

Equipment stipend

Job summary

Recall Labs is seeking a founding Customer Success Manager to own and grow our most strategic accounts from signup to expansion. You’ll be the first post-sales pro, reporting to the VP of Sales, owning a portfolio of 10–15 high-ACV accounts and building the CS function from the ground up.

You’ll partner with engineering, sales, and product to deploy, expand, and renew, driving adoption in complex orgs and shaping the churn early warning system.

Qualifications

• 4–7 years in a technical, customer-facing role at a dev-tools or API company.
• Commercial ownership: renewal quota, expansion target, or NRR goal.
• Technical credibility with engineering buyers: APIs, webhooks, and data pipelines.
• Have a story about saving an account before it flagged at-risk.
• Experience driving adoption inside complex orgs.
• Experience at a startup with fewer than 50 people.
• At least 2+ years of tenure at one company, not many short stints.
• Strong judgment and adaptability; comfortable building without a playbook.

Responsibilities

• Own a portfolio of 10–15 strategic accounts (high ACV).
• Drive deployment to full adoption and plan for expansion.
• Build a churn early warning system and define signals and cadence.
• Collaborate with engineering and product to reduce blockers and improve integrations.
• Cross-sell new features as part of ongoing relationships.
• Partner with AEs on handoffs and knowledge transfer.

Skills

Account management

Strategic growth

Cross-functional

Renewal targets

Technical credibility

Tools

APIs

Webhooks

Data pipelines

Job description

Recall Labs is seeking a founding Customer Success Manager to own and grow our most strategic accounts from signup to expansion. You’ll be the first post-sales pro, reporting to the VP of Sales, owning a portfolio of 10–15 high-ACV accounts and building the CS function from the ground up.

You’ll partner with engineering, sales, and product to deploy, expand, and renew, driving adoption in complex orgs and shaping the churn early warning system.