Founding CS Leader: Enterprise Expansion & Reference Growth

SpangleAI; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Unlimited PTO

Equity

Job summary

Spangle AI is seeking a founding Customer Success Lead to turn customers into long-term strategic partners who expand with us. You’ll own enterprise relationships, drive land-and-expand strategies, and shape product direction through customer insights. This role operates at the core GTM and product feedback loop.

You will collaborate with the founding team to build one of the first AI-native enterprise software companies, with a focus on impacting ARR growth and customer value.

Qualifications

• 6+ years in B2B SaaS customer success; last 3–4 owning enterprise accounts with expansion responsibility.
• Personally managed a $5M+ ARR book with measurable expansion outcomes.
• Track record of expansion motion, not just retention, with concrete dollar outcomes.
• Direct relationships with enterprise commerce or retail buyers (VPs of E‑commerce, CMOs, CDOs) or a clear 90‑day plan to build them.
• AI‑native daily operator. Claude / GPT / Perplexity in your workflow.
• Founder‑partner energy. Bring customer voice into the company, not customer noise.

Responsibilities

• Own enterprise account relationships with direct lines to VPs and CDOs.
• Land and expand by growing the platform across customer surfaces.
• Develop and manage a reference customer program (case studies, speaking engagements).
• Own renewal and retention and build early-warning systems.
• Translate customer feedback into product priorities and run quarterly advisory sessions.
• Lead onboarding handoff from sales to CS and ensure fast, expansion-ready launches.

Skills

Enterprise CS leadership

Enterprise account management

Expansion sales

AI tooling in workflows

Relationship building

Negotiation

Tools

Gainsight

CRM systems

Job description

Spangle AI is seeking a founding Customer Success Lead to turn customers into long-term strategic partners who expand with us. You’ll own enterprise relationships, drive land-and-expand strategies, and shape product direction through customer insights. This role operates at the core GTM and product feedback loop.

You will collaborate with the founding team to build one of the first AI-native enterprise software companies, with a focus on impacting ARR growth and customer value.