Founding CS Lead — Enterprise Growth & AI Feedback

SpangleAI Inc.; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

Spangle AI is seeking a Founding Customer Success Lead to turn every customer into a long-term strategic partner. The role focuses on expansion, references, and shaping the product through customer feedback.

You will own enterprise relationships, drive land-and-expand motions, and build an onboarding and renewal framework to minimize churn while delivering measurable value for landmark brands.

Qualifications

• 6+ years in B2B SaaS customer success with expansion responsibilities.
• Managed a $5M+ ARR book with expansion outcomes.
• Direct relationships with enterprise buyers (VPs of E-commerce, CMOs, CDOs) or a clear 90-day plan.

Responsibilities

• Own enterprise account relationships with senior buyers.
• Land and expand across platforms with growing customers.
• Develop a reference customer program with case studies and co-marketing.
• Own renewal and retention with an early-warning system.
• Translate customer feedback into product priorities and run quarterly advisory sessions.
• Define onboarding and sales-to-CS handoff; build onboarding playbooks.
• Measure customer health and maintain a weekly dashboard read by the CEO.

Skills

Enterprise account management

Expansion management

AI tooling fluency

Founder mindset

Executive relationship building

Tools

Claude

GPT

Perplexity

Job description

Spangle AI is seeking a Founding Customer Success Lead to turn every customer into a long-term strategic partner. The role focuses on expansion, references, and shaping the product through customer feedback.

You will own enterprise relationships, drive land-and-expand motions, and build an onboarding and renewal framework to minimize churn while delivering measurable value for landmark brands.