Founding Customer Success Lead — Enterprise Growth

Spangle; United States; On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

SpangleAI in the United States is seeking a Founding Customer Success Lead to turn every customer into a long-term strategic partner that expands with us. You will own onboarding, QBRs, adoption, and health scoring in service of that mission, building a scalable playbook and a reflex for expansion.

Your primary duty is to make customer expansion inevitable by developing enterprise relationships (VP Ecommerce, CMO, CDO), launching reference programs, renewals, and a strong product feedback loop

Qualifications

• 6+ years in B2B SaaS customer success with enterprise focus.
• Experience managing a $5M+ ARR book with expansion results.
• Proven expansion motion; quantifiable outcomes.
• Strong commercial instincts on pricing, renewal and expansion.
• Direct relationships with enterprise commerce/retail buyers or a clear 90-day plan.

Responsibilities

• Own enterprise CS relationships with VP Ecommerce, CMO, CDO.
• Land and expand across platforms with negotiated expansions.
• Lead reference programs: case studies, co-marketing, speaker placements.
• Own renewal calendar and introduce early-warning; aim for zero churn.
• Translate customer feedback into product priorities with leadership.
• Define onboarding handoffs and create scalable onboarding playbooks.
• Build weekly customer-health dashboards read by the CEO.

Skills

Enterprise CS leadership

Expansion sales

ARR management

AI-native workflows

Executive relationships

Customer advocacy

Job description

SpangleAI in the United States is seeking a Founding Customer Success Lead to turn every customer into a long-term strategic partner that expands with us. You will own onboarding, QBRs, adoption, and health scoring in service of that mission, building a scalable playbook and a reflex for expansion.

Your primary duty is to make customer expansion inevitable by developing enterprise relationships (VP Ecommerce, CMO, CDO), launching reference programs, renewals, and a strong product feedback loop