Founding Account Manager for AI-Driven B2B Growth

Pocket Worlds

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

4 days ago

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Benefits offered by this job

First account management seat

Founders access

Equity

High-trust environment

Job summary

Pocket is seeking an Account Manager to own and grow a book of business, leading onboarding, expansions and renewals for enterprise customers. This role emphasizes AI-native workflows, data-driven activation and renewal management, and direct collaboration with product and support teams.

You will manage on-boarding calls, drive usage growth, chase renewals, and contribute to shaping Pocket's account management approach as it scales.

Qualifications

You've owned a book of business with onboarding, expansion and renewals.
2+ years in account management or customer success at a B2B software or hardware company.
You've run rollouts: devices shipped, admins set up, growing usage of the product.
AI-native: LLMs and automations are how you work.
Data-minded: you know activation, usage and renewal dates for every account, and you act on them.

Responsibilities

Expansion: grow seats in existing accounts.
Renewals: on time with higher attach rate.
The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
Account health in the CRM: activation, usage, seats, renewal date, next step.
Feedback to product and support: what teams need, what admins ask for, what breaks at rollout.