Founding Account Manager

Pocket Worlds; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

First account management seat

Founders access

Equity

High-trust environment

Job summary

Pocket is seeking an Account Manager to own and grow a book of business, leading onboarding, expansions and renewals for enterprise customers. This role emphasizes AI-native workflows, data-driven activation and renewal management, and direct collaboration with product and support teams.

You will manage on-boarding calls, drive usage growth, chase renewals, and contribute to shaping Pocket's account management approach as it scales.

Qualifications

• You've owned a book of business with onboarding, expansion and renewals.
• 2+ years in account management or customer success at a B2B software or hardware company.
• You've run rollouts: devices shipped, admins set up, growing usage of the product.
• AI-native: LLMs and automations are how you work.
• Data-minded: you know activation, usage and renewal dates for every account, and you act on them.

Responsibilities

• Expansion: grow seats in existing accounts.
• Renewals: on time with higher attach rate.
• The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
• Account health in the CRM: activation, usage, seats, renewal date, next step.
• Feedback to product and support: what teams need, what admins ask for, what breaks at rollout.

Skills

Account management

Customer success

B2B software

Data-driven

AI-native workflows

Tools

CRM software

Onboarding tooling

Job description

About the role

The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.

What you'll own

• Expansion: more devices and seats in accounts that already buy

• Renewals: on time, with attach rate going up

• The account playbook: onboarding, check-ins, expansion asks, renewals, etc.

• Account health in the CRM: activation, usage, seats, renewal date, next step

• Feedback to product and support: what teams need, what admins ask for, what breaks at rollout

What we're looking for

• You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it

• 2+ years in account management or customer success at a B2B software or hardware company

• You've run rollouts: devices shipped, admins set up, growing usage of the product

• AI-native: LLMs and automations are how you work

• Data-minded: you know activation, usage and renewal dates for every account, and you act on them

Bonus points for:

• Hardware plus subscription product

• Building account management from scratch

• Admin tooling, SSO or security reviews from the customer side

What we offer

• The first account management seat in a fast-growing B2B function

• A path to leading account management as it scales

• Direct impact on how the company grows, with direct founder access

• High-trust, high-responsibility environment

• Competitive base, variable on expansion and renewals, and equity

About Pocket

Pocket is a Y Combinator W26 company building a premium hardware plus software product in the AI voice recorder space. We are obsessed with quality and speed. We are scaling very fast in the US and now European markets and building a device experience that can become the category leader.