AI-Driven Expansion Account Manager

incident; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Competitive PTO

First Friday off

Enhanced 401k

Meaningful equity

Unlimited AI spend

Generous parental leave

Setup budget

Self-improvement budget

Descripción de la vacante

incident.io is seeking an Expansion Account Manager to own a growing book of commercial customers and drive expansion from start to finish. You will partner with CS and GTM to align on insights and fuel growth, using AI to accelerate account planning and signal detection. You’ll craft authentic outreach and guide customers through higher-value moves as their usage scales.

You’ll thrive in a fast-moving startup with a strong revenue focus, and you’ll enjoy shaping the expanding playbook as you go.

Formación

• Experience expanding accounts and renewing deals.
• Comfort discussing value with CTOs/VPs and handling tough questions.
• Strong interest in AI tooling and improving workflows.

Responsabilidades

• Own a book of commercial customers end to end and drive expansion.
• Collaborate with CS and GTM to feed learnings into sales and expansion strategy.
• Use AI to build account plans and identify expansion signals early.
• Draft outreach that sounds authentic and not like a sales pitch.

Conocimientos

Expansion experience

Renewal conversations

Handling tough talks

AI tooling

Revenue mindset

Descripción del empleo

incident.io is seeking an Expansion Account Manager to own a growing book of commercial customers and drive expansion from start to finish. You will partner with CS and GTM to align on insights and fuel growth, using AI to accelerate account planning and signal detection. You’ll craft authentic outreach and guide customers through higher-value moves as their usage scales.

You’ll thrive in a fast-moving startup with a strong revenue focus, and you’ll enjoy shaping the expanding playbook as you go.