Foster Supervisor

azhumane; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

401(k) with employer contribution

Medical, Dental and Vision Plans

Discounts on veterinary services

Job summary

The Arizona Humane Society is looking for a Foster Supervisor to join their team at the Papago Park Campus in Phoenix, Arizona. This rewarding role involves leadership in the veterinary field, emphasizing innovation, compassion, and excellence in animal care.

Key responsibilities include facilitating training, ensuring daily operations are smooth, and maintaining exceptional customer service for Foster Heroes. A high school diploma and relevant experience are necessary. Enjoy generous benefits including a competitive salary, PTO, health plans, and more!

Qualifications

• Minimum two years of experience in a leadership role.
• Minimum two years of experience in customer service role.
• Experience in the veterinary field required.

Responsibilities

• Facilitate coaching, training, and feedback for team efficiency.
• Model and teach veterinary technical skills and foster support.
• Ensure high levels of customer service is maintained.

Skills

Leadership experience

Customer service

Veterinary technical skills

Attention to detail

Problem-solving

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Chameleon software

Job description

Foster Supervisor

The Arizona Humane Society is seeking a dedicated and motivated Foster Supervisor to join our team at our Papago Park Campus. This position is scheduled Sunday, Monday, Wednesday, and Thursday from 7:00 a.m. to 6:00 p.m. and plays a vital role in advancing AHS's core values of Innovation, Compassion, and Excellence.

If you are a passionate leader looking to make a meaningful impact on the lives of the Valley's most vulnerable animals, we encourage you to continue reading and learn more about this rewarding opportunity.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life

The Foster Supervisor supports the team by facilitating coaching, training, feedback and ensuring day-to-day efficiencies. The Foster Supervisor will work alongside the team to model and teach Veterinary technical skills, matchmaking, and Foster support. The Foster Supervisor provides an excellent experience every time for our Foster Heroes, the Foster Team, and the pets we serve. The Foster Supervisor helps promote and support a culture of innovation, compassion and excellence with a positive, can-do attitude.

Job Requirements

• High school diploma / GED
• Minimum two years of experience in a leadership role.
• Minimum two years of experience in customer service role.
• Experience in veterinary field required. Ability to perform health checks, TPR exams, and vaccinations required.
• Must be able to handle animals in all conditions and be able to train co-workers and volunteers in job duties and safe animal handling.
• Must have excellent attention to detail, and be able to solve complex problems with the ability to balance multiple priorities.
• Able to flourish in a high-volume, fast-paced, ever-changing environment.
• Possess excellent customer service and interpersonal skills and be able to resolve conflict.
• Oversee and assist in the daily coordination and assignment of staff duties and responsibilities.
• Ensure the department is adequately staffed to meet peak demands while maintaining high levels of customer service such as live answer rate and net promoter surveys.
• Partner with Foster Manager to recruit, engage, and retain Foster Heroes.
• Provide excellent customer service internally and externally, while also offering escalated support with escalated Foster Heroes.
• Able to speak, read and write English.
• Able to develop budgets and estimate costs.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, Zoom, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

There may be occasional wet floors, animal noises, odors, and exposure to dander. Most time will be spent in a typical air conditioned and heated office environment.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Pre-employment background check is required.