Animal Assistance Specialist

azhumane; Phoenix (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services

Job summary

The Arizona Humane Society is seeking an Animal Assistance Specialist to join our Animal Assistance team on a full-time 5x8 schedule at Papago Park Campus. You will ensure an excellent experience for pets and people, assist with intake of owned and stray animals, provide surrender prevention resources, and support Field Operations during large-scale intakes and referrals.

You will also support return-to-owner services, help owners find lost pets, and embody our mission and values as an AHS

Qualifications

• High school diploma / GED required.
• Minimum of one year providing exemplary customer service.
• Must love working with pets and people.
• Record the concern at check-in, perform basic assessments (TPR), obtain weight and vaccinate.
• Provide resources for rehoming during surrender appointments and at the front desk for walk-ins.
• Review animal profiles to determine adoption suitability.
• Collect animal assistance fees and solicit donations.
• Share our mission and values with every guest.

Responsibilities

• Assist with intake of owned and stray animals and provide surrender prevention resources.
• Support Field Operations with large-scale intakes and care for sick/injured animals.
• Provide return-to-owner services and help owners locate lost pets.
• Act as a storyteller for AHS and communicate our mission during interactions.
• Maintain records and assist with front desk duties and donations.

Skills

Customer service

Pet care

Communication

Education

High school diploma / GED

Job description

Animal Assistance Specialist

The Arizona Humane Society is looking for a compassionate individual to join our Animal Assistance team and work full time 5 8 hour shift schedule at our Papago Park Campus.

If you are a compassionate individual who is passionate about helping pets and people, please continue to read more now!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

The Animal Assistance Specialist will be responsible for providing an excellent experience every time for pets and people. The Animal Assistance Specialist will assist with the intake of owned and stray animals and provides surrender prevention resources when possible, and end-of-life services when needed. The Animal Assistance Specialist will also support to our Field Operations team when they refer pets to be surrendered over-the-counter including large-scale intakes, as well as sick and injured animals. In addition, The Animal Assistance Specialist will provide return-to-owner services and help pet owners find their lost pets. The Animal Assistance Specialist is a key AHS storyteller and will educate and inspire action by sharing our mission and values.

Job Requirements:

• High school diploma / GED required.
• Minimum of one year providing exemplary customer service.
• Must love working with pets and people.
• Provide an excellent experience every time to internal & external customers in a timely and courteous, professional manner.
• Upon check-in for an appointment, record the concern, perform a medical exam including TPR, obtain the current weight and vaccinate.
• Provide resources for rehoming during surrender appointments and at the front desk for walk-ins.
• Review animal profiles and determine if animals are suitable for adoption.
• Collect Animal Assistance fees and solicit donations.
• Tell our story! Act as a voice for AHS and relay our mission and vision during checkout out.
• Pull Admission reports daily i.e. Med Tech to Dispo list, animals without photos and bite reports, ID Check and RTO report.
• Answer incoming Admission calls and emails in a professional and compassionate tone.
• Assist with end-of-life and aftercare services including collecting fees, and offering paws of remembrance and paw prints.
• Keep a positive, empathetic tone when the outcome of a pet is not a positive one.
• Assist good Samaritans who found or lost a pet. This also includes assisting with the coordination of a return to owner and microchip clearing.
• Collaborate with the Pet Resource Center team on surrender prevention and customer experience efforts.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.