Customer Experience Specialist

azhumane; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

8 paid holidays

401(k) with employer contribution

Health/Dental/Vision plans

PSLF eligibility

Vet discounts

Job summary

The Arizona Humane Society is seeking a Customer Experience Specialist to join the Adoptions team at the Papago Park Campus. This full-time role runs Wednesday through Sunday, 10:30 a.m.

to 7:00 p.m., and focuses on delivering a welcoming, compassionate experience to visitors, adopters, volunteers, and community members. You'll handle front-desk interactions, educate guests on programs, assist with adoption paperwork, manage check-in processes, and support daily operations to keep the Adoptions

Qualifications

• High school diploma or GED required.
• 1+ year administrative or receptionist experience preferred.
• 2+ years of customer service experience with the public.

Responsibilities

• Welcome visitors and provide professional, compassionate service.
• Answer questions, educate about programs, and guide to departments.
• Coordinate wait times and adoption check-in; assist with paperwork and animal profiles.
• Support Adoptions team and manage front lobby in a fast-paced environment.

Skills

Customer service

Bilingual Spanish/English

Administrative experience

Communication skills

Multi-tasking

Education

High school diploma/GED

Job description

Customer Experience Specialist

The Arizona Humane Society is seeking a full-time Customer Experience Specialist to join our Adoptions team at our Papago Park Campus. This position works Wednesday through Sunday from 10:30 a.m. to 7:00 p.m. and plays a vital role in creating a welcoming, compassionate experience for every visitor who walks through our doors. If you're passionate about delivering exceptional customer service and making a difference in the lives of pets and people, we encourage you to apply today!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day in the Life:

As a Customer Experience Specialist, you will serve as the first point of contact for everyone visiting the Arizona Humane Society, providing professional, compassionate service to customers, adopters, volunteers, and community members. In this highly visible role, you will welcome visitors, answer questions, navigate customers to the appropriate departments, and educate them on the wide range of programs and services offered by AHS. You will also provide empathetic support to individuals arriving with animals in need, resolve customer concerns, and ensure every interaction reflects our commitment to exceptional customer service and compassionate care.

This dynamic role combines customer service with administrative support to help keep daily operations running efficiently. You will coordinate customer flow by managing wait times, facilitate the adoption check-in process, assist with adoption paperwork and animal profiles, receive deliveries and in-kind donations, maintain a professional front lobby, and provide general support to the Adoptions team. The ideal candidate is organized, adaptable, and able to remain calm under pressure while delivering outstanding service in a fast-paced environment dedicated to helping people and pets.

Job Requirements

• High school diploma/GED required.
• 1+ year prior work experience in an administrative or receptionist role preferred.
• 2+ years customer service experience working with the public.
• Bilingual Spanish/English preferred.
• Must be flexible and personable with a desire to learn and help pets and the people who love them.
• Must possess excellent customer service skills and present a professional appearance and demeanor at all times.
• Must have the ability to multi-task in a busy environment.
• Must have excellent written, verbal, and interpersonal communication skills.

Physical Demands/Work Environment

There will be standing and walking required, as well as lifting, pushing, or pulling up to 25 pounds. There will be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Pre-employment background check is required.