Foster Matchmaker Specialist

azhumane; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer contribution

Medical, Dental and Vision Plans

Generous PTO program

Discounts on veterinary services

Job summary

The Arizona Humane Society is looking for a dedicated Foster Matchmaker Specialist in Phoenix, AZ. This full-time role requires excellent customer service skills and involves finding suitable pets for Foster Heroes. You will process applications and ensure a positive experience for both pets and Heroes.

The position features a four 10-hour workday schedule, allowing three days off each week. Benefits include a competitive salary, generous PTO, and health plans.

Qualifications

• Excellent telephone and customer service skills.
• Basic animal handling experience preferred.
• Ability to maintain professional communication.

Responsibilities

• Find the perfect pets for Foster Heroes.
• Match pets' needs with Foster Hero capabilities.
• Process new Foster Hero applications.

Skills

Customer service skills

Animal handling experience

Telephone communication

Education

High school diploma / GED

Tools

Customer relationship management software

Job description

Foster Matchmaker Specialist

The Arizona Humane Society is looking for a dedicated and motivated full time Foster Matchmaker to join our Foster team and champion AHS's core values of Innovation, Compassion, and Excellence. If you are a talented individual looking to join a team that is truly making a difference in pets' lives, please continue to read more now!

Work-Life Balance (Three Days Off)

By joining our team, your schedule will be four 10-hour workdays with three days off every week, giving you extra time to enjoy life outside of work!

Paws Up for Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life

The Foster Matchmaker will be responsible for finding the perfect pet for a wide base of Foster Heroes, ensuring a positive experience for both the pet and Foster Hero. As a leader in animal welfare, we strive to make a difference in the lives of all pets through our life saving programs. Our foster program sends out over 3,000 pets per year, and as a matchmaker extraordinaire, you play a key role in that success!

Job Requirements

• High school diploma / GED
• Basic animal handling experience preferred.
• Must possess excellent telephone and customer service skills, externally as well as internally and present a professional appearance and demeanor at all times.
• Cultivate and maintain relationships with AHS Foster Heroes using customer relationship management software.
• Process new Foster Hero applications and determine the eligibility of potential Foster Heroes.
• Accurately communicate medical or behavioral needs with potential Foster Heroes.
• Match pets needing foster placement with Foster Heroes based on the pet's medical or behavioral needs and Foster Hero capabilities.
• Maintain professional communication with AHS Foster Heroes through calls, texts, and email.
• Create engaging web posts for pets seeking foster placement
• Answer incoming calls, texts, and emails in a timely and courteous manner.
• Maintain knowledge of foster capacity including but not limited to, when critical areas in the shelter are reaching capacity (Bottle Baby ICU, Mutt Suites, Ringworm, etc.)
• Prioritize pet placement based on shelter needs and capacity.
• Support Foster Heroes with questions and concerns regarding their foster pet.
• Schedule pet releases accurately and efficiently.
• Recognize foster emergencies and maintain strong communication with the medical team.
• Maintain documentation of all interactions and follow-up regarding Foster Hero issues.
• Effective communication of AHS' mission, vision, values, policies, and procedures.

Physical Demands / Work Environment

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Pre-employment background check is required.