Foster Care Eligibility Program Manager

City and County of San Francisco; San Francisco (CA); On-site; USD 150,000 - 191,000; Full time

Job summary

City and County of San Francisco is seeking a Program Manager to oversee the Foster Care Eligibility unit and coordinate day-to-day workflow. The role ensures timely case processing and smooth communication among staff and other departments.

The successful candidate will supervise Analysts and Specialists, manage workloads, and drive improvements in policies and procedures in response to regulatory changes. A BS degree and 4 years of relevant experience are required.

Qualifications

• Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.
• Substitution for Education allows experience in lieu of the required degree (2000 hours = 1 year; 30 sem/45 quarter units = 1 year).
• Applicants must meet the Minimum Qualifications by the filing deadline unless noted.

Responsibilities

• Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility (FCE) unit to ensure timely and accurate case processing.
• Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning.
• Monitors and evaluates program performance, identifies operational gaps, and develops short and long term goals to improve service delivery and compliance with regulatory requirements.
• Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management, coaching, and performance evaluation.
• Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations, program requirements, or department priorities.
• Prepares and delivers regular program status updates, trends, and recommendations to the Program Director to support strategic planning and decision making.
• Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to mandated timelines.

Skills

Leading Cross-Functional Collaboration

Innovative Problem Solving

Critical Thinking

Delivering Results

Ownership and Accountability

Managing Performance

Education

Bachelor's degree

Tools

CalSAWs system

Job description

City and County of San Francisco is seeking a Program Manager to oversee the Foster Care Eligibility unit and coordinate day-to-day workflow. The role ensures timely case processing and smooth communication among staff and other departments.

The successful candidate will supervise Analysts and Specialists, manage workloads, and drive improvements in policies and procedures in response to regulatory changes. A BS degree and 4 years of relevant experience are required.