Eligibility Services Manager

City and County of San Francisco; San Francisco (CA); On-site; USD 150,000 - 191,000; Full time

Job summary

San Francisco Human Services Agency seeks a mid-to-senior manager to oversee eligibility programs and service delivery areas. The role focuses on directing CalFresh and Medi-Cal operations, supervising staff, and coordinating with internal and external partners to ensure efficient service delivery.

The incumbent will develop performance metrics, lead cross-functional projects, and ensure compliance with regulations, while guiding teams through complex eligibility decisions.

Qualifications

• Bachelor's degree from an accredited college or university.
• Four (4) years of professional experience analyzing programs that determine eligibility for public assistance.
• Experience with Excel and Power BI is desirable.
• Knowledge of county welfare programs and regulations preferred.

Responsibilities

• Manages CalFresh and Medi-Cal programs, operational activities, and projects.
• Provides management support to Service Center functions such as Face-to-Face, Service Counter, and the Inbound/Outbound phones including supervision, decision making, and planning.
• Manages and evaluates the units providing application processing and ongoing case maintenance.
• Develops outcome measures and ensure goals are met.
• Coordinates and participates in program activities and meetings with internal divisions and outside agencies to enhance service delivery to customers.
• Supervises, trains, and evaluates the activities of staff and assists and supports supervisory staff.

Skills

Leadership

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Excel

Power BI

Job description

San Francisco Human Services Agency seeks a mid-to-senior manager to oversee eligibility programs and service delivery areas. The role focuses on directing CalFresh and Medi-Cal operations, supervising staff, and coordinating with internal and external partners to ensure efficient service delivery.

The incumbent will develop performance metrics, lead cross-functional projects, and ensure compliance with regulations, while guiding teams through complex eligibility decisions.