Foster Care Eligibility Program Lead

City-and-County-of-SAN-Francisc; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

San Francisco Human Services Agency is seeking a Foster Care Eligibility Manager in San Francisco to lead the Foster Care Eligibility unit, ensuring timely case processing and strong interdepartmental collaboration. The role reports to the Program Director and drives compliance with state and city requirements.

The Manager will supervise Analysts and Specialists, coordinate policy updates, and deliver regular status updates and recommendations to leadership, while upholding rigorous timelines

Qualifications

• Possession of a baccalaureate degree from an accredited college or university.
• Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance.
• Desirable: Foster Care Eligibility experience.
• CalSAWs system experience.

Responsibilities

• Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility (FCE) unit to ensure timely and accurate case processing.
• Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning.
• Monitors and evaluates program performance, identify operational gaps, and develop short and long term goals to improve service delivery and compliance with regulatory requirements.
• Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management, coaching, and performance evaluation.
• Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations, program requirements, or department priorities.
• Prepares and delivers regular program status updates, trends, and recommendations to the Program Director to support strategic planning and decision making.
• Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to mandated timelines.

Skills

Cross-functional collaboration

Program management

Leadership

Stakeholder communication

Education

Bachelor’s degree

Tools

CalSAWs system

Job description

San Francisco Human Services Agency is seeking a Foster Care Eligibility Manager in San Francisco to lead the Foster Care Eligibility unit, ensuring timely case processing and strong interdepartmental collaboration. The role reports to the Program Director and drives compliance with state and city requirements.

The Manager will supervise Analysts and Specialists, coordinate policy updates, and deliver regular status updates and recommendations to leadership, while upholding rigorous timelines