Eligibility Section Manager – Public Benefits Leader

City-and-County-of-SAN-Francisc; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

City and County of San Francisco is recruiting for an Eligibility Section Manager (Manager II) in the San Francisco Human Services Agency. This civil service role leads CalFresh and Medi-Cal programs, supervising service centers and eligibility processing as part of a broad social services portfolio.

Minimum qualifications include a bachelor’s degree and four years of professional experience in eligibility analysis.

Qualifications

• Bachelor's degree required.
• Four years of full-time professional experience analyzing programs that determine eligibility for public assistance.
• Desirable qualifications include supervisory experience and familiarity with county welfare programs.

Responsibilities

• Manages CalFresh and Medi-Cal programs, operational activities, and projects.
• Provides management support to Service Center functions such as Face-to-Face, Service Counter, and Inbound/Outbound phones.
• Manages and evaluates units providing application processing and ongoing case maintenance.
• Develops outcome measures and ensures goals are met.
• Coordinates with internal divisions and outside agencies to enhance service delivery.

Education

Bachelor's degree

Tools

Excel

Power BI

Job description

City and County of San Francisco is recruiting for an Eligibility Section Manager (Manager II) in the San Francisco Human Services Agency. This civil service role leads CalFresh and Medi-Cal programs, supervising service centers and eligibility processing as part of a broad social services portfolio.

Minimum qualifications include a bachelor’s degree and four years of professional experience in eligibility analysis.