Foster Care Eligibility Program Lead

City and County of San Francisco - Human Services Agency; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

City and County of San Francisco - Human Services Agency is seeking a Program Manager to oversee the Foster Care Eligibility unit within the Family and Children’s Services Program. You will coordinate day-to-day workflows, ensure timely case processing, and communicate with the Program Director and other stakeholders.

The role requires leading staff, monitoring performance, and updating policies in response to regulatory changes, with regular status updates to leadership.

Qualifications

• Bachelor's degree from an accredited college or university.
• Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.
• Desirable experience with Foster Care Eligibility programs is a plus.

Responsibilities

• Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility unit.
• Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning to facilitate collaboration.
• Monitors and evaluates program performance, identifies operational gaps, and develops short- and long-term goals for improved service delivery and compliance.
• Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management and performance evaluation.
• Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations or department priorities.
• Prepares and delivers regular program status updates, trends, and recommendations to the Program Director.
• Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to timelines.

Skills

Program management

Team leadership

Communication

Workflow coordination

Policy updates

Reporting

Education

Bachelor's degree

Job description

City and County of San Francisco - Human Services Agency is seeking a Program Manager to oversee the Foster Care Eligibility unit within the Family and Children’s Services Program. You will coordinate day-to-day workflows, ensure timely case processing, and communicate with the Program Director and other stakeholders.

The role requires leading staff, monitoring performance, and updating policies in response to regulatory changes, with regular status updates to leadership.