Foster Care Eligibility Manager

City and County of San Francisco - Human Services Agency; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

City and County of San Francisco - Human Services Agency is seeking a Program Manager to oversee the Foster Care Eligibility unit within the Family and Children’s Services Program. You will coordinate day-to-day workflows, ensure timely case processing, and communicate with the Program Director and other stakeholders.

The role requires leading staff, monitoring performance, and updating policies in response to regulatory changes, with regular status updates to leadership.

Qualifications

• Bachelor's degree from an accredited college or university.
• Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.
• Desirable experience with Foster Care Eligibility programs is a plus.

Responsibilities

• Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility unit.
• Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning to facilitate collaboration.
• Monitors and evaluates program performance, identifies operational gaps, and develops short- and long-term goals for improved service delivery and compliance.
• Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management and performance evaluation.
• Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations or department priorities.
• Prepares and delivers regular program status updates, trends, and recommendations to the Program Director.
• Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to timelines.

Skills

Program management

Team leadership

Communication

Workflow coordination

Policy updates

Reporting

Education

Bachelor's degree

Job description

The Program Manager will oversee and coordinate the day-to-day workflow of the Foster Care Eligibility unit within the Family and Children’s Services Program. With a goal of meeting Program requirements set forth by the State and City laws and requirements, the Program Manager ensures effective communication and information-sharing between the Program Director, Analysts, Specialists, Supervisors, and staff. In addition to managing day-to-day workflow, the Program Manager will regularly report updates to the Program Director.

Essential Duties and Responsibilities include but are not limited to:

• Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility (FCE) unit to ensure timely and accurate case processing.
• Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning, facilitating collaboration and information-sharing.
• Monitors and evaluates program performance, identify operational gaps, and develop short and long term goals to improve service delivery and compliance with regulatory requirements.
• Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management, coaching, and performance evaluation.
• Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations, program requirements, or department priorities.
• Prepares and delivers regular program status updates, trends, and recommendations to the Program Director to support strategic planning and decision making.
• Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to mandated timelines.

How to Qualify

Education

Possession of a baccalaureate degree from an accredited college or university

AND

Experience

Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.

Qualifying experience(s) must be equivalent to one (1) or more of the following City and County of San Francisco’s classifications:

• 2917 Program Support Analyst
• 2913 Program Specialist
• 2909 Hospital Eligibility Supervisor
• 2907 Eligibility Worker Supervisor

Substitution for Education

Additional experience as described above may be substituted for the required degree on a year-for-year basis (2000 hours is equivalent to one year of experience). Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

1. Experience working with Foster Care Eligibility programs