Forward-Deployed Enterprise AI PM

Scale AI; New York (NY); On-site; USD 206,000 - 300,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI in New York, NY is seeking a Forward Deployed Product Manager for enterprise deployments. You will own product outcomes, build trusted executive relationships, and drive deployments from contract to production across large organizations.

You will translate customer workflows and priorities into high-signal input for core platform teams, distinguishing product constraints from execution blockers and guiding resolution with the right stakeholders.

Qualifications

• 6+ years in product management, technical program management, or a customer-facing product ownership role.
• Demonstrated record of shipping products or platform capabilities into large organizations — not pilots or proofs-of-concept.
• Extreme ownership and follow-through: closes loops without reminders, drives outcomes across teams without formal authority.
• Comfortable operating with senior customer stakeholders (VP/C-level) and senior engineers simultaneously; credible presence in high-stakes rooms on both sides.
• Strong judgment under pressure: makes good calls quickly with incomplete information, knows when to elevate vs. resolve.
• Technical fluency sufficient to hold a real conversation with a platform engineer about architectural tradeoffs.

Responsibilities

• Own product outcomes for our highest impact enterprise accounts. You are the accountable PM for product delivery and customer value.
• Build trusted advisory relationships with VP/C-level buyers and senior technical leads. Become the reliable escalation point on the Scale side before issues surface externally.
• Drive deployments from contract to production. You have done this before for large organizations. You know what 'production-ready' actually means and you close the gap.
• Translate real customer workflows, friction, and priorities into high-signal product input for core platform teams. Not requirements docs — specific, evidence-backed product perspective with tradeoffs articulated.
• Distinguish where the product is the constraint from where execution, integration, or change management is. Drive each type of blocker to resolution through the right channel.
• Partner closely with FDEs so the account runs as a coordinated team, not a set of parallel workstreams.
• Identify and develop expansion opportunities grounded in demonstrated customer value
• Represent customer reality to platform and leadership with enough credibility that it changes decisions.

Skills

Enterprise deployment ownership

Product judgment in the field

Customer trust-building

Technical translation

Operating in ambiguity

Clear, precise communication

Job description

Scale AI in New York, NY is seeking a Forward Deployed Product Manager for enterprise deployments. You will own product outcomes, build trusted executive relationships, and drive deployments from contract to production across large organizations.

You will translate customer workflows and priorities into high-signal input for core platform teams, distinguishing product constraints from execution blockers and guiding resolution with the right stakeholders.