Fort Worth Senior Customer Success Lead

French-American Chamber of Commerce - Texas; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

An esteemed chamber of commerce is seeking a Senior Customer Service Supervisor in Fort Worth, Texas. This pivotal role involves overseeing and leading the customer success team, ensuring efficient operations, and enhancing customer relationships. The ideal candidate will have 3-5 years of experience in customer service and supervisory roles, robust knowledge of ERP systems, extensive EDI experience, and excellent problem-solving capabilities. Join us in fostering a customer-first culture and driving operational excellence.

Qualifications

• At least 3-5 years of experience in a customer service / success role.
• Strong knowledge of ERP systems (Microsoft Dynamics GP, SAP S/4HANA preferred) and CRM tools (Salesforce) preferred.
• Robust EDI experience (850, 855, 856, 810, 940/945, 820, 852).
• Considerable independence, initiative and discretion within established policy and legal guidelines.
• High attention to detail.
• Strong organizational and time management skills.

Responsibilities

• Lead, plan, coordinate, and contribute to customer success team activities.
• Directly supervise a team of individuals and carry out supervisory responsibilities.
• Ensure timely and accurate entry, fulfillment, and invoicing of customer orders.
• Drive continuous improvement of procedures and methodologies.
• Generate and analyze reports/dashboards to identify trends.

Job description

An esteemed chamber of commerce is seeking a Senior Customer Service Supervisor in Fort Worth, Texas. This pivotal role involves overseeing and leading the customer success team, ensuring efficient operations, and enhancing customer relationships. The ideal candidate will have 3-5 years of experience in customer service and supervisory roles, robust knowledge of ERP systems, extensive EDI experience, and excellent problem-solving capabilities. Join us in fostering a customer-first culture and driving operational excellence.