Customer Experience & Communications Specialist

FF Inc; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication processes

Opportunities for growth

Supportive, team-oriented environment

Job summary

A communication services company in Fort Worth, TX, is seeking a Communications Assistant to be a key point of contact between the company and its customers. The ideal candidate is friendly, organized, and detail-oriented, with strong verbal communication skills. Responsibilities include responding to inquiries, managing customer interactions, and ensuring smooth communication. The position offers opportunities for growth and a supportive work environment, ideal for someone eager to help others and contribute positively to customer experiences.

Qualifications

• Experience in customer service or administrative support is helpful but not required.
• Reliable, punctual, and comfortable in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about products and services.
• Assist with resolving customer concerns and follow-ups.
• Track and document customer communication and feedback.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm during busy periods

Strong organizational skills

Basic computer and data-entry skills

Job description

A communication services company in Fort Worth, TX, is seeking a Communications Assistant to be a key point of contact between the company and its customers. The ideal candidate is friendly, organized, and detail-oriented, with strong verbal communication skills. Responsibilities include responding to inquiries, managing customer interactions, and ensuring smooth communication. The position offers opportunities for growth and a supportive work environment, ideal for someone eager to help others and contribute positively to customer experiences.