Foreclosure Letter & Operations Associate II

M&T Bank Corporation; Getzville (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a detail-oriented specialist to support foreclosure processes across multiple states. You will handle MI claim processing, complete REO payee headers, and support daily mail operations, including mail merge tasks and SharePoint workflows.

The role emphasizes accuracy, independent work, and collaboration within Customer Asset Management, with opportunities to grow in foreclosure knowledge and regulatory compliance.

Qualifications

• 1 year relevant office experience or mortgage collections experience.
• Proficient PC skills including word processing, spreadsheets and email.
• Strong communication and time management skills.
• Ability to work independently and flexibility to support multiple business lines.
• Motivated team player with a positive and friendly attitude.
• Strong analytical abilities and problem solving.

Responsibilities

• Handle processing of MI Claim requests for the appropriate MI Company.
• Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
• Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
• Complete letter requests through Sharepoint Site environment including quality review and mail merge process execution.
• Manage daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests.
• Assist Mail Operations with the sorting and delivery of mail items along with providing support for various warehouse duties.
• Process daily scanning/indexing functions for all business lines within Customer Asset Management.
• Identify and resolve problematic situations when appropriate referring more complex problems to Supervisor for review.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Skills

Office experience

Mortgage collections experience

PC skills

Communication skills

Time management

Independence

Team player

Analytical abilities

Education

Associate degree

Accounting experience

Legal document processing experience

Foreclosure knowledge

Tools

SharePoint

Mail merge

Job description

M&T Bank Corporation in Getzville, NY is seeking a detail-oriented specialist to support foreclosure processes across multiple states. You will handle MI claim processing, complete REO payee headers, and support daily mail operations, including mail merge tasks and SharePoint workflows.

The role emphasizes accuracy, independent work, and collaboration within Customer Asset Management, with opportunities to grow in foreclosure knowledge and regulatory compliance.