CAM Operations Associate II

M&T Bank Corporation; Getzville (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a detail-oriented specialist to support foreclosure processes across multiple states. You will handle MI claim processing, complete REO payee headers, and support daily mail operations, including mail merge tasks and SharePoint workflows.

The role emphasizes accuracy, independent work, and collaboration within Customer Asset Management, with opportunities to grow in foreclosure knowledge and regulatory compliance.

Qualifications

• 1 year relevant office experience or mortgage collections experience.
• Proficient PC skills including word processing, spreadsheets and email.
• Strong communication and time management skills.
• Ability to work independently and flexibility to support multiple business lines.
• Motivated team player with a positive and friendly attitude.
• Strong analytical abilities and problem solving.

Responsibilities

• Handle processing of MI Claim requests for the appropriate MI Company.
• Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
• Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
• Complete letter requests through Sharepoint Site environment including quality review and mail merge process execution.
• Manage daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests.
• Assist Mail Operations with the sorting and delivery of mail items along with providing support for various warehouse duties.
• Process daily scanning/indexing functions for all business lines within Customer Asset Management.
• Identify and resolve problematic situations when appropriate referring more complex problems to Supervisor for review.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Skills

Office experience

Mortgage collections experience

PC skills

Communication skills

Time management

Independence

Team player

Analytical abilities

Education

Associate degree

Accounting experience

Legal document processing experience

Foreclosure knowledge

Tools

SharePoint

Mail merge

Job description

Overview: Supports foreclosure process by handing demand letter distribution for several states within M&T Bank’s footprint.

Primary Responsibilities

• Handle the processing of MI Claim requests for the appropriate MI Company.
• Responsible for the accurate completion of REO Payee Header requests, Foreclosure Evaluations, and Mortgage/Consumer check processing.
• Initiate and complete the state demand letter process for assigned states including the appropriate registration procedure.
• Complete letter requests through Sharepoint Site environment including quality review and mail merge process execution.
• Manage daily production of Online Letter Writer (OLLW) queues, certified mail labels, and UPS requests.
• Assist Mail Operations with the sorting and delivery of mail items along with providing support for various warehouse duties.
• Process daily scanning/indexing functions for all business lines within Customer Asset Management.
• Identify and resolve problematic situations when appropriate referring more complex problems to Supervisor for review.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities

• This position interacts mainly with internal CAM departments.

Education and Experience Required

• 1 year relevant office experience or mortgage collections experience.
• Proficient PC skills including word processing, spreadsheet and email software.
• Strong communication and time management skills.
• Ability to work independently and flexibility to support multiple business lines.
• Motivated team player with a positive and friendly attitude.
• Strong analytical abilities and problem solving.

Education and Experience Preferred

• Associate’s degree.
• One year of accounting experience.
• Two years legal document processing or foreclosure experience.
• Demonstrated ability to provide direction and lead others.
• Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in.
• Notary Public (as required by department needs).
• Knowledge of M&T Bank systems.

The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Getzville, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.