Ford Service Manager — Lead & Develop a High-Impact Team

Krieger Ford; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with employer matching

Paid time off

Job summary

Krieger Ford in Columbus, Ohio, is seeking an experienced Ford Service Manager to lead our Service Department and deliver exceptional customer experiences. This leadership role focuses on building a strong team, improving performance, and ensuring adherence to Ford standards.

The ideal candidate has extensive knowledge of Ford service operations, warranty requirements, and dealership financials, with a proven track record in coaching Service Advisors and Technicians in a high-volume environment.

Qualifications

• Ford dealership experience is required.
• Previous experience as a Service Manager, Fixed Operations Manager, or senior Ford service leader.
• Strong knowledge of Ford policies, warranty requirements, standards, and service programs.
• Experience leading Service Advisors and Technicians in a high-volume dealership.
• Understanding of service department financials, productivity, gross profit, CSI, and KPIs.
• Proven ability to coach employees, improve performance, and hold a team accountable.
• Excellent customer service and conflict resolution skills.
• Strong communication, organization, and decision-making abilities.

Responsibilities

• Lead, coach, and develop Service Advisors and Technicians.
• Manage department profitability, productivity, efficiency, and gross profit.
• Monitor CSI and other KPIs.
• Establish clear expectations and accountability throughout the department.
• Ensure compliance with Ford policies, warranty requirements, service programs, and dealership standards.
• Oversee repair orders, workflow, warranty processes, and daily service operations.
• Manage customer concerns and escalated situations professionally.
• Recruit, train, develop, and retain qualified service employees.
• Maintain a safe, organized, professional, and customer-focused department.
• Work closely with Parts, Sales, and dealership leadership.

Skills

Ford dealership experience

Service Manager experience

Team leadership

Customer service

Job description

Krieger Ford in Columbus, Ohio, is seeking an experienced Ford Service Manager to lead our Service Department and deliver exceptional customer experiences. This leadership role focuses on building a strong team, improving performance, and ensuring adherence to Ford standards.

The ideal candidate has extensive knowledge of Ford service operations, warranty requirements, and dealership financials, with a proven track record in coaching Service Advisors and Technicians in a high-volume environment.