Ford Service Manager

SODA BROS HF 1 INC; Harrisonburg (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

Steven Ford, part of Steven Automotive Group, is seeking an experienced Ford Service Manager to take ownership of the Service Department and lead a team of Service Advisors and Technicians. You will drive profitability, improve customer satisfaction, and manage daily operations, performance, and workflow.

The role offers an earning potential of $100,000+ annually based on performance and department results.

Qualifications

• Proven experience leading a automotive service department.
• Strong understanding of service profitability and workflow.
• Experience coaching service advisors and technicians.

Responsibilities

• Lead and manage daily Service Department operations.
• Coach, develop, and motivate Service Advisors and Technicians.
• Drive service sales, technician productivity, customer retention, and profitability.
• Monitor department performance and implement strategies to improve results.
• Ensure an efficient workflow between Service Advisors, Technicians, and Parts.
• Handle escalated customer concerns and ensure an exceptional service experience.
• Monitor repair orders, labor sales, department KPIs, and overall performance.
• Maintain Ford and dealership standards while ensuring compliance with company policies.

Skills

Leadership

Team Building

Mentoring

Customer Service

Sales Awareness

KPIs Monitoring

Job description

NOW HIRING: FORD SERVICE MANAGERSteven Ford | $100,000+ Earning PotentialAbout Steven FordSteven Ford is part of the fast-growing Steven Automotive Group, a family-owned organization committed to developing great people, delivering exceptional customer service, and building high-performing teams.We are looking for an experienced, motivated Ford Service Manager who is ready to take ownership of a growing Service Department and make a real impact.This is an opportunity for a proven automotive leader who knows how to build a team, drive production, improve customer satisfaction, and increase profitability.About the RoleAs the Ford Service Manager, you will oversee the daily operations of the Service Department and lead a team of Service Advisors and Technicians. You will be responsible for department performance, customer satisfaction, technician productivity, workflow, and overall profitability.We're looking for someone who can lead from the front, develop their people, create accountability, and build a Service Department that performs at a high level.Responsibilities Lead and manage daily Service Department operations Coach, develop, and motivate Service Advisors and Technicians Drive service sales, technician productivity, customer retention, and profitability Monitor department performance and implement strategies to improve results Ensure an efficient workflow between Service Advisors, Technicians, and Parts Handle escalated customer concerns and ensure an exceptional service experience Monitor repair orders, labor sales, department KPIs, and overall performance Maintain Ford and dealership standards while ensuring compliance with company policiesCompensation $100,000+ ANNUALLY BASED ON PERFORMANCECompetitive management compensation with strong earning potential tied to Service Department performance.The stronger you lead and the better the department performs, the greater your earning potential.Why Join Steven Ford?This is more than a management position — it's an opportunity to build something.Steven Ford is growing, and we're looking for a leader who wants to take an already important department and make it even stronger. You'll have the support of the Steven Automotive Group while having the opportunity to develop your team, improve operations, and directly influence the success of the dealership.If you're an experienced Service Manager who knows how to lead people, drive production, create accountability, and deliver results, we want to meet you. LEAD THE TEAM. DRIVE THE RESULTS. EARN WHAT YOU'RE WORTH.Apply today and join the Steven Ford team!Equal Opportunity EmployerSteven Automotive Group is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made in accordance with applicable federal, state, and local law. Proven automotive dealership Service Manager experience Strong understanding of dealership Service Department operations Experience leading Service Advisors and Technicians Strong knowledge of technician productivity, labor sales, repair orders, and service profitability Ford experience or manufacturer training strongly preferred Proven ability to coach, develop, and hold employees accountable Strong leadership, communication, and problem-solving skills Driven, competitive, and results-oriented