Steven Automotive Service Manager

SODA BROS HH 1 INC; Harrisonburg (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Paid Time Off

Paid Training and Development

Career Advancement Opportunities

Job summary

Steven Automotive Group is seeking an experienced Service Manager to oversee the daily operations of the Service Department across our six dealerships. You will lead a team of Service Advisors and technicians to deliver exceptional customer satisfaction while driving profitability and operational excellence.

The ideal candidate will develop people, improve processes, and drive results in a fast-paced, performance-driven environment with strong leadership and communication skills.

Qualifications

• Experience leading a dealership Service Department.
• Proven ability to coach and develop Service Advisors and technicians.
• Strong focus on customer satisfaction, profitability, and productivity.

Responsibilities

• Lead and oversee daily Service Department operations.
• Coach and motivate Service Advisors and technicians.
• Monitor department productivity, profitability, and customer satisfaction.
• Ensure efficient workflow between Service Advisors, technicians, and Parts.
• Assist with resolving customer concerns and escalations.
• Monitor repair orders, service sales, and labor performance.
• Maintain compliance with dealership policies and manufacturer standards.

Skills

Leadership

Customer service

Communication

Coaching

Operational excellence

Job description

About Steven Automotive GroupSteven Automotive Group is a family-owned and growing automotive organization committed to employee development, customer satisfaction, and operational excellence. With multiple dealerships and brands across the group, we are always looking for experienced automotive leaders who are ready to take the next step in their careers.Our dealerships include Steven Toyota, Steven Kia, Steven Nissan, Steven Hyundai, Steven Ford, and Steven Honda.We are building a strong pipeline of talented Service Managers for current and future opportunities throughout the Steven Automotive Group.About the RoleAs a Service Manager, you will oversee the daily operations of a dealership's Service Department while leading a team focused on customer satisfaction, technician productivity, profitability, and operational excellence.The ideal candidate is an experienced automotive leader who understands dealership service operations and knows how to develop people, improve processes, and drive results.Responsibilities Lead and oversee daily Service Department operations Develop, coach, and motivate Service Advisors and technicians Monitor department productivity, profitability, and customer satisfaction Ensure efficient workflow between Service Advisors, technicians, and Parts Assist with resolving customer concerns and escalated situations Monitor repair orders, service sales, labor performance, and department goals Maintain compliance with dealership policies and manufacturer standards Identify opportunities to improve processes, customer retention, and department performance Work closely with dealership leadership to achieve overall business objectivesCompensationCompetitive Salary Plus Commission Based on PerformanceCompensation will be determined based on experience, qualifications, and performance.Benefits Medical, Dental & Vision Insurance 401(k) Plan Life Insurance Paid Time Off Paid Training and Professional Development Career Advancement OpportunitiesWhy Join Steven Automotive Group?Joining Steven Automotive Group means becoming part of a growing organization with opportunities across six dealerships and multiple automotive brands.Whether the opportunity is at Steven Toyota, Steven Kia, Steven Nissan, Steven Hyundai, Steven Ford, or Steven Honda, we are continuously looking for strong automotive leaders who want to make an impact, develop their teams, and grow their careers.Even when a specific Service Manager position is not immediately available, we encourage experienced leaders to apply. We are continuously building our leadership pipeline for current and future opportunities throughout the Steven Automotive Group.If you're an experienced Service Manager or automotive service leader looking for your next opportunity, we want to hear from you.Apply today and introduce yourself to the Steven Automotive Group!Equal Opportunity EmployerSteven Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.Qualifications Previous automotive dealership Service Management experience strongly preferred Proven leadership experience within a dealership Service Department Strong understanding of service operations, repair orders, labor sales, technician productivity, and departmental profitability Excellent leadership, communication, and customer service skills Strong ability to coach, develop, and hold team members accountable Ability to work in a fast-paced, performance-driven environment Strong organizational, problem-solving, and decision-making skills Manufacturer experience or certifications preferred