Service Manager

Performance Ford of Somerville; Somerville (MA); On-site; USD 160,000 - 250,000; Full time

Benefits offered by this job

Full benefits package

401(k)

Job summary

Performance Ford of Somerville in Somerville, NJ seeks an experienced Service Manager to lead and elevate our service operations. This leadership role focuses on building a strong service team, delivering exceptional customer experiences, and maximizing profitability.

Responsibilities include managing all aspects of service operations, driving volume and gross profit, recruiting and coaching technicians, and ensuring high CSI performance.

Qualifications

• Experience as Service Manager or assistant manager in automotive dealerships.
• Ford dealership experience strongly preferred.
• Proven track record of high sales volume and profitability.
• Strong leadership and team-building abilities.
• Excellent communication and organizational skills.
• Ability to lead in a fast-paced, performance-driven environment.

Responsibilities

• Lead and manage all aspects of new and used vehicle service operations.
• Drive service volume, gross profit, and market share while maintaining compliance.
• Recruit, train, coach, and develop advisors and service technicians.
• Establish and monitor performance metrics.
• Collaborate with Sales and Parts to optimize dealership performance.
• Ensure customer satisfaction and CSI performance.
• Oversee management, pricing strategies, and Service processes DMS R&R.
• Maintain relationships with Ford representatives and OEM standards.

Skills

Service management experience

Ford dealership experience

Sales profitability

Leadership

Communication

Fast-paced environment

Job description

Service Manager– Ford Dealership

Location: Somerville NJ / Randolph NJ
Compensation:$160,000 – $250,000 annually (performance-based)
Benefits:Full Benefits Package + 401(k)

About the Opportunity

We are a high-volume, growth-oriented Multi Ford dealership group seeking an experienced Service Manager to lead and elevate our Service operations. This is a key leadership role responsible for developing a strong service team, and delivering an exceptional customer experience while maximizing profitability.

Key Responsibilities

• Lead and manage all aspects ofnew and used vehicle service operations

• Drive service volume, gross profit, and market share while maintaining compliance

• Recruit, train, coach, and develop advisors and Service technicians

• Establish and monitorperformance metrics

• Collaborate with Sales and Parts Departments to optimize dealership performance

• Ensure a high level of customer satisfaction and CSI performance

• Oversee management, pricing strategies, and Service processes DMS R&R

• Maintain strong relationships with Ford representatives and adhere to OEM standards

Qualifications

• Proven experience as aService Manager or assistant manager in an automotive dealership

• Ford dealership experience strongly preferred

• Track record of achieving high sales volume and profitability

• Strong leadership, coaching, and team-building skills

• Excellent communication, organizational, and decision-making abilities

• Ability to lead in a fast-paced, performance-driven environment

Compensation & Benefits

• $160,000 – $250,000++ annual earning potential(base + performance incentives)

• Full benefits package(medical, dental, vision)

• 401(k)

• Paid time off and holidays

• Long-term career growth with a stable, reputable 24 franchise dealer group

Why Join Us

• Competitive compensation at the top of the market

• Strong inventory and brand recognition with Ford

• Supportive ownership and leadership team

• Opportunity to make a significant impact and grow with the dealership