Ford Service Advisor

Mountain Home Auto Ranch; Mountain Home (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental and vision insurance

Employee discounts

Spiff programs

Paid training

Paid time off

Paid holidays

Job summary

Mountain Home Auto Ranch in Idaho seeks an experienced Automotive Service Advisor to join our fast-paced team. You will greet customers, assess needs, and coordinate service with technicians to deliver timely repairs.

Ideal candidates have 2+ years in service advisory, Ford/Dodge experience a major plus, strong communication, and proficiency with POS systems, Excel, and shop software. We offer 401(k), comprehensive benefits, and paid training.

Qualifications

• 2+ years experience as Automotive Service Advisor or Service Writer required.
• Ford/Dodge experience a major plus.

Responsibilities

• Provide a warm, professional atmosphere for every customer.

Skills

Customer interaction

Communication

Organization

Sales acumen

Teamwork

Clean work practices

Education

High school diploma/GED

Tools

POS systems

TekMetric

AutoFlow

Excel

Google Docs

Job description

Are you an experienced automotive service professional who thrives on delivering exceptional customer service? Do you excel at determining customer needs and managing service processes? We are seeking Experienced Automotive Service Advisors to join our fast-paced team and grow with our company. Ford and/or Dodge experience is a major plus!

Key Responsibilities

Customer Interaction:

• Provide a warm, professional, and welcoming atmosphere for every customer.
• Listen attentively to customer concerns and questions, offering expert advice on vehicle maintenance and repair needs.
• Ensure a seamless and positive customer experience by addressing inquiries, resolving complaints, and maintaining professional communication throughout the service process.

Service Recommendations:

• Conduct thorough evaluations of customer concerns and vehicle conditions.
• Provide clear, accurate, and detailed explanations of required services, costs, and timelines to customers.
• Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance, safety, and reliability.

Service Scheduling:

• Coordinate and prioritize service appointments to maximize efficiency and customer satisfaction.
• Maintain consistent communication with customers regarding vehicle status and service progress.

Team Collaboration:

• Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery.
• Provide detailed work orders and descriptions to support technician accuracy and efficiency.

Operational Support:

• Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems.
• Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components.
• Assist customers with invoice reviews and payment processing.

Skills And Abilities

• Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
• Technical Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
• Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
• Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
• Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
• Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum of 2 years of experience as an Automotive Service Advisor or Service Writer required, and Ford/Dodge experience a major plus!
• Valid state-issued driver’s license.
• Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
• Strong comfort level with computer systems and phone-based customer interactions.

Core Values

Demonstrate equity, empowerment, quality, and integrity in all customer and team interactions.

Benefits

• 401(k) with company match
• Excellent benefits package including medical, dental and vision insurance
• Employee discounts
• Spiff programs
• Paid training programs
• Paid time off
• Paid holidays

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.