Ford-Experienced Service Advisor | Customer Care & Upsell

Pundmann Ford; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Pundmann Ford is seeking an energetic Service Advisor to join our busy Service Center in St. Charles, MO.

You will be the liaison between customers and technicians, translating needs into clear recommendations and scheduling follow-through. With 1–3+ years of automotive service experience and Ford know-how, you will drive outstanding customer care, upsell maintenance when appropriate, and help our team deliver quality repairs on time.

Qualifications

• 1–3+ years of experience as a Service Advisor or similar automotive role.
• Ford experience is a MUST HAVE.
• Strong understanding of automotive systems, routine maintenance and repairs.
• Excellent verbal and written communication skills.
• Proficient with dealership management software (Reynolds & Reynolds).
• High school diploma or equivalent; valid driver's license with clean record.

Responsibilities

• Greet customers promptly and professionally, set expectations for service completion.
• Document customer concerns and vehicle symptoms, input repair orders.
• Clearly explain diagnostic results, estimates, and repair timelines.
• Upsell preventative maintenance services and required repairs.
• Track vehicle status, ensure parts are ordered promptly, update customers on price/timeline changes.
• Review completed invoices with customers and explain warranty/work performed.

Skills

Ford experience

Communication

Technical aptitude

Organization

Customer service

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds

Job description

Pundmann Ford is seeking an energetic Service Advisor to join our busy Service Center in St. Charles, MO.

You will be the liaison between customers and technicians, translating needs into clear recommendations and scheduling follow-through. With 1–3+ years of automotive service experience and Ford know-how, you will drive outstanding customer care, upsell maintenance when appropriate, and help our team deliver quality repairs on time.