Service Advisor

Pundmann Motor Company; Saint Charles (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Plan

Paid Vacation Time Off

Paid Sick Time Off

Holiday Pay

Company-paid Group Term Life and AD&D

Company-paid Short Term Disability

Job summary

Pundmann Ford is seeking a customer-focused Service Advisor with Ford experience to join its service center in St. Charles, MO.

You will be the primary liaison between customers and technicians, greeting clients, documenting concerns, and communicating estimates and timelines. The role demands strong communication, a drive to upsell preventative maintenance, and a commitment to safety and exceptional service.

Qualifications

• 1–3+ years in service advisor or similar automotive role.
• Ford experience is a MUST HAVE.
• Valid driver’s license with clean driving record.
• High school diploma or equivalent.

Responsibilities

• Greet customers and document vehicle concerns.
• Serve as liaison between customers and technicians; input repair orders.
• Explain diagnostics, estimates, and timelines clearly to customers.
• Upsell preventative maintenance based on manufacturer guidelines.
• Track vehicle status and update customers on price/timeline changes.
• Review invoices with customers at final delivery.

Skills

Ford experience

Customer service

Communication

DMS familiarity

Reynolds & Reynolds

Education

High School Diploma

Tools

Reynolds & Reynolds

Job description

Service Advisor - Pundmann Ford

Pundmann Ford prides itself on providing top-tier automotive maintenance and repair services with honesty, efficiency, and exceptional customer care. We are looking for an energetic, dynamic, and customer-focused Automotive Service Advisor with Ford experience to fill an immediate opening in our Service Center located at 2727 West Clay St. in St. Charles, MO.

Our Service Advisors are the face of our Service Center, which handles a high volume of repair orders. You will serve as the primary liaison between our customers and our service technicians, ensuring a seamless experience from check-in to vehicle pickup. Your goal is to deliver outstanding customer service, translate technical vehicle needs into plain language, and recommend necessary maintenance to keep our customers safe on the road.

About Pundmann Ford:

Pundmann Ford is celebrating its 101st year in business, and we devote ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer and service are the highest quality and ideal for our customers’ needs. Our employees help our values shine through in the daily work that they do. We offer a family-style environment with a collaborative group of helpful and knowledgeable people.

Key Responsibilities

• Customer Service: Greet customers promptly and professionally, listen to their vehicle concerns, and set realistic expectations for service completion times.
• Service Consulting: Perform vehicle walk-arounds, accurately document customer complaints and vehicle symptoms, and input repair orders into the management system.
• Communication: Serve as the main bridge between technicians and customers; clearly explain diagnostic results, technical recommendations, estimates, and repair timelines.
• Sales & Recommendations: Upsell preventative maintenance services and required repairs based on manufacturer guidelines and technician recommendations.
• Workflow Management: Track the status of vehicles throughout the day, ensure parts are ordered promptly, and keep customers updated on any price or timeline adjustments.
• Final Delivery: Review completed invoices with customers, answer any questions regarding warranty or work performed.

Qualifications & Skills

• Experience: 1-3+ years of experience as a Service Advisor, Service Writer, or in a similar customer-facing automotive role preferred. Ford experience is a MUST HAVE.
• Technical Aptitude: Strong general understanding of automotive systems, routine maintenance, and repair procedures.
• Communication: Excellent verbal and written communication skills with the ability to build quick rapport with clients.
• Computer Skills: Proficiency with Reynolds & Reynolds or other dealership management software (DMS) is a plus.
• Organization: Outstanding multitasking, time-management, and problem-solving abilities in a fast-paced environment.
• Requirements: Valid driver’s license with a clean driving record; high school diploma or equivalent.

Details:

• Full-time - Monday through Friday. Hours/Schedule TBD
• Hourly Pay Rate will be commensurate upon skill and experience. Monthly Bonus opportunities available.
• Benefits Eligible:
  • Health, Dental & Vision Insurance
  • 401(k) Plan
  • Paid Vacation Time Off
  • Paid Sick Time Off
  • Holiday Pay
  • Company-paid Group Term Life and AD&D Insurance
  • Company-paid Short Term Disability Insurance
• Background check, drug screening and reference checking required

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.