Footwear Sales & Customer Experience Lead

Rack Room Shoes/Off Broadway Shoe Warehouse; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits information link

Job summary

Rack Room Shoes, Inc. seeks a customer-focused retail associate to uphold service standards and help customers find and purchase footwear. You will support store operations, promote promotions and rewards, and assist with inventory and merchandising to maintain an inviting shopping environment.

Responsibilities include handling POS transactions, ensuring accuracy of cash and sales documentation, and collaborating with store management and team members to achieve sales goals.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Strong communication, both verbal and non-verbal, and basic math.
• Experience in retail sales, preferably footwear or specialty retail.
• Familiarity with company policies and procedures.
• Basic visual merchandising and store presentation knowledge.

Responsibilities

• Deliver excellent shopping experiences by adhering to service standards and assisting customers.
• Promote promotions, rewards programs and store initiatives.
• Maintain merchandise presentation and ensure stock is organized and well displayed.
• Possess product knowledge and fitting skills; assist with inventories as needed.
• Process sales accurately at the POS and manage cash with attention to detail.

Skills

Interpersonal skills

Customer service

Communication skills

Organization

Math skills

Sales experience

Tools

POS terminal

Job description

Rack Room Shoes, Inc. seeks a customer-focused retail associate to uphold service standards and help customers find and purchase footwear. You will support store operations, promote promotions and rewards, and assist with inventory and merchandising to maintain an inviting shopping environment.

Responsibilities include handling POS transactions, ensuring accuracy of cash and sales documentation, and collaborating with store management and team members to achieve sales goals.