Footwear Retail Sales Pro—Customer Mastery & Fitting Expert

New Balance Athletics, Inc.; Maine; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation

Holidays

Parental leave

Associate discount

Job summary

New Balance Athletics, Inc. is seeking Retail Sale Associates to ensure smooth store operations and exemplary customer service. Educated with expert product knowledge, they assist customers throughout the transaction while positively representing the New Balance brand.

Must be 18+, capable of lifting up to 50 lbs with assistance, and flexible to work weekends/holidays in Kittery, ME. Competitive hourly pay range shown with strong benefits and growth opportunities.

Qualifications

• Must be 18 years of age or older.
• People person with strong customer service skills.
• Retail experience preferred, but not required.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends and holidays.
• Lift up to 50 lbs with assistance; frequent lifting of 4 lbs; occasional 8 lbs.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Follow safety regulations and report accidents and near misses.

Skills

People person

Customer service

Verbal communication

Team environment

Cash register functions

Basic math

Flexible schedule

Lift up to 50 lbs

Stand for long periods

Tools

Cash register

Job description

New Balance Athletics, Inc. is seeking Retail Sale Associates to ensure smooth store operations and exemplary customer service. Educated with expert product knowledge, they assist customers throughout the transaction while positively representing the New Balance brand.

Must be 18+, capable of lifting up to 50 lbs with assistance, and flexible to work weekends/holidays in Kittery, ME. Competitive hourly pay range shown with strong benefits and growth opportunities.