Foodservice Customer Care & Order Support

Performance Food Group; Springfield (VT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group is seeking a customer service associate to support order entry and inquiries for a diverse customer base including restaurants, hotels, healthcare, and schools. You will input orders, credits, and invoicing data, assist customers with questions, and coordinate with vendors while maintaining timely, accurate communication.

The role emphasizes frontline service, daily administrative tasks, participation in training, and alignment with company policies and processes.

Qualifications

• 6–12 months customer service or call center experience.
• Strong communication and problem-solving skills.
• Able to input orders and process inquiries.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Performance Food Group is seeking a customer service associate to support order entry and inquiries for a diverse customer base including restaurants, hotels, healthcare, and schools. You will input orders, credits, and invoicing data, assist customers with questions, and coordinate with vendors while maintaining timely, accurate communication.

The role emphasizes frontline service, daily administrative tasks, participation in training, and alignment with company policies and processes.