Foodservice Customer Service Manager - Lead Elevate Support

Performance Food Group (New); Glen Allen (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group is seeking a Customer Service Manager in Glen Allen, VA to lead the Customer Service department, ensure prompt and accurate service, and support sales initiatives. You will supervise staff, coach performance, and resolve issues to strengthen customer relationships.

The ideal candidate has 4–6 years of relevant experience, a high school diploma (Bachelor’s preferred), and proven supervisory skills. Weekend coverage may be required to address emergencies or business needs.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience.
• Required Experience: 4 - 6 Years in customer service or related field.
• Supervisory/Team lead experience is expected.

Responsibilities

• Supervises associates: staffing, training, coaching and performance management.
• Delivers strong service quality and ensures employees meet customer expectations.
• Provides accurate data and reporting; supports sales initiatives.
• Collaborates with other managers to resolve customer needs.
• Uses the system to provide information, process payments, and run reports.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma / GED

Bachelor’s degree (Preferred)

Tools

CRM software

Job description

Performance Food Group is seeking a Customer Service Manager in Glen Allen, VA to lead the Customer Service department, ensure prompt and accurate service, and support sales initiatives. You will supervise staff, coach performance, and resolve issues to strengthen customer relationships.

The ideal candidate has 4–6 years of relevant experience, a high school diploma (Bachelor’s preferred), and proven supervisory skills. Weekend coverage may be required to address emergencies or business needs.