Customer Service Manager: Lead Growth & Rewards

Performance Foodservice; Glen Allen (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Performance Foodservice in Glen Allen, VA seeks an experienced Customer Service Manager to lead the department, ensuring prompt, courteous, and accurate service while supporting sales initiatives that drive profitability.

You will supervise staff, coach performance, resolve customer issues, and collaborate with other teams to meet internal and external expectations. A high school diploma and 4–6 years of relevant experience are required.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience
• Required Experience: 4 - 6 Years
• Previous customer service, retail and/or cash and carry, sales or warehouse experience.
• Team lead or supervisory experience.

Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer’s needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

Skills

Customer service leadership

Team leadership

Sales support

Problem resolution

Education

High School Diploma/GED

Job description

Performance Foodservice in Glen Allen, VA seeks an experienced Customer Service Manager to lead the department, ensuring prompt, courteous, and accurate service while supporting sales initiatives that drive profitability.

You will supervise staff, coach performance, resolve customer issues, and collaborate with other teams to meet internal and external expectations. A high school diploma and 4–6 years of relevant experience are required.