Foodservice Customer Care Specialist

Performance Foodservice; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group in Fort Worth, TX seeks a customer service associate to assist customers with orders and inquiries, ensuring satisfaction as the distributor. You will handle order entry, credits, and invoicing while coordinating with vendors to fulfill requests and resolve issues.

The role emphasizes accurate data entry and professional, timely communication with customers and teammates, with opportunities for growth and a supportive workplace culture.

Qualifications

• High School Diploma or GED or equivalent.
• 6–12 months of customer service, call center, or related area.
• Preferred: 1–2 years in customer service within foodservice and bilingual.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors for samples.
• Provide informative and professional assistance when interacting with customers, vendors, and co-workers.
• Perform administrative tasks such as checking faxes and mail daily, writing sample requests and special orders when needed.
• Attend training and Customer Service meetings.
• Perform other related duties as assigned.

Skills

Customer service

Call center

Order processing

Bilingual

Education

High School Diploma/GED

Job description

Performance Food Group in Fort Worth, TX seeks a customer service associate to assist customers with orders and inquiries, ensuring satisfaction as the distributor. You will handle order entry, credits, and invoicing while coordinating with vendors to fulfill requests and resolve issues.

The role emphasizes accurate data entry and professional, timely communication with customers and teammates, with opportunities for growth and a supportive workplace culture.