Foodservice Customer Care Specialist

Performance Food Group; Missouri; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health & Wellness benefits (Day 1)

Employee Stock Purchase Plan

401(k) Employer Matching

Education assistance

Paid time off

Job summary

Performance Food Group is seeking a customer service representative to assist all customers with order entries and inquiries, ensuring satisfaction with the company as their distributor. The role involves handling orders, credits, and invoicing, contacting vendors for samples, and providing professional support to customers and co-workers.

Responsibilities include daily administrative tasks, attending training, and participating in customer service meetings, with Sunday to Thursday shifts and

Qualifications

• HS diploma or GED required.
• 6–12 months customer service, call center and/or related area.
• Preferred: Associate's degree.
• 2 years customer service experience in foodservice industry preferred.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors for samples.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Data entry

Call center

Education

High School diploma/GED

Associate's degree

Tools

CRM software

Job description

Performance Food Group is seeking a customer service representative to assist all customers with order entries and inquiries, ensuring satisfaction with the company as their distributor. The role involves handling orders, credits, and invoicing, contacting vendors for samples, and providing professional support to customers and co-workers.

Responsibilities include daily administrative tasks, attending training, and participating in customer service meetings, with Sunday to Thursday shifts and