Food Service Supervisor: Lead Guest Experience & Operations

Colonial Group; Springfield (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

OT pay

On-demand pay

Meal discounts

401(k) with 15% match

Tuition discount

Bereavement leave

Holiday pay

Job summary

SSA Group at Wonders of Wildlife is seeking a Food Service Supervisor to lead daily operations in the aquarium’s dining areas. You will coach staff, manage prep, and ensure safe, high-quality service for guests, while upholding brand standards and efficient workflows.

The role emphasizes strong communication, team leadership, and operational excellence in a fast-paced environment, with varied shifts including evenings and weekends.

Qualifications

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of team building and development.
• Exceptional problem solving and decision making skills; ability to stay organized.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Ensure location is stocked, prepped, and staffed for daily operations.
• Oversee safety, quality, merchandising, and guest service standards across the zone.

Skills

Interpersonal skills

Leadership

Problem solving

Multitasking

Flexibility

Team player

Computer literacy

Physical stamina

Varied hours willingness

Job description

SSA Group at Wonders of Wildlife is seeking a Food Service Supervisor to lead daily operations in the aquarium’s dining areas. You will coach staff, manage prep, and ensure safe, high-quality service for guests, while upholding brand standards and efficient workflows.

The role emphasizes strong communication, team leadership, and operational excellence in a fast-paced environment, with varied shifts including evenings and weekends.