Food Service - Supervisor

SSA Group; Asheboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that partners with zoos and cultural attractions to enhance guest experiences. This role focuses on managing daily operations, ensuring high standards of service, and fostering a supportive team environment. With a commitment to sustainability and inclusivity, you will play a crucial role in creating memorable experiences for guests while leading a dedicated team. If you're a passionate leader with a knack for problem-solving and a desire to make a difference, this opportunity is perfect for you. Embrace the chance to grow and contribute in a dynamic setting where your efforts truly matter.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount

Meal Plan & Employee Discounts

Qualifications

• 1-2 years of quick service management or operations supervisory experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Ensure a memorable guest experience through excellent service.
• Oversee daily operations and manage staff efficiently.
• Maintain cleanliness and organization in work areas.

Skills

Interpersonal Skills

Communication Skills

Leadership Skills

Problem Solving

Multi-tasking

Flexibility

Education

Any Education Background

Tools

Basic Office Software

Job description

North Carolina Zoo, Asheboro, North Carolina, United States of America

Job Description

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Food Service Operations Manager(s)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Support build of daily prep and items lists, delegating to employees as necessary.
• Actively help to support operation and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks and guest interaction.
• Actively and efficiently respond to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintain general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Be responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all product and serve product based on the standards set by the operations and culinary team.
• Create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to training new employees and issuing performance reviews.
• Actively coach the employee on performance with oversight from operations manager.
• Oversee break and rest break management for employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience

• 1-2 years quick service management and/or operations supervisory experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program.
• Get Paid Early.
• Tuition Discount through Partnership College.
• Meal Plan & employee Discounts.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

North Carolina Zoo, Asheboro, North Carolina, United States of America