Food Service Supervisor

SSA Group; Asheboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a renowned cultural attraction as a Food Service Supervisor! This role is vital in ensuring both front-of-house and back-of-house operations run smoothly, providing guests with a memorable experience. With a focus on leadership and teamwork, you'll oversee daily operations, manage staff, and maintain high standards of food safety and service quality. This position offers a fun and engaging work environment, opportunities for growth, and unique perks like free zoo passes and reduced meals. If you're a passionate leader ready to make a difference in a vibrant setting, this opportunity is for you!

Benefits

Flexible scheduling

Fun work environment

Opportunities for growth

Reduced meals during shifts

Free Zoo passes for family and friends

Employee Assistance Program

Tuition Discount through Partnership College

Get Paid Early

Meal Plan & employee Discounts

Qualifications

• 1-2 years of quick service management or operations supervisory experience preferred.
• Strong interpersonal and leadership skills are essential.

Responsibilities

• Ensure exceptional guest experiences through effective service management.
• Oversee daily operations, staffing, and food safety standards.

Skills

Interpersonal Skills

Leadership Skills

Problem-Solving Skills

Multi-tasking

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Any Education Background

Tools

Basic Office Software

Job description

North Carolina Zoo, Asheboro, North Carolina, United States of America

Job Description

Posted Thursday, February 13, 2025 at 5:00 AM | Expires Friday, March 14, 2025 at 3:59 AM

Now Hiring: Food Service Supervisors at North Carolina Zoo! Join our team at North Carolina Zoo as a Food Service Supervisor! We are looking for dedicated individuals with a strong focus on both front-of-house and back-of-house operations, ensuring an exceptional guest experience and smooth kitchen efficiency.

What We Offer:

• Competitive pay
• Flexible scheduling
• A fun and dynamic work environment
• Opportunities for growth
• Reduced meals during shifts
• Free Zoo passes for family and friends

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

Reports to: Food Service Operations Manager(s)

Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising, and guest service standards are all met and excelled.
• Support build of daily prep and items lists, delegating to employees as necessary.
• Actively help to support operation and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently respond to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation, and overall area cleanliness.
• Maintain general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via pre-shift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all product and serve product based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to:
• Training new employees and issuing performance reviews.
• Actively coaching the employee on performance with oversight from operations manager.
• Oversee break and rest break management for employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements:

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning, and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Previous Experience:

• 1-2 years quick service management and/or operations supervisory experience preferred.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program.
• Get Paid Early.
• Tuition Discount through Partnership College.
• Meal Plan & employee Discounts.